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- Ensure all colleagues receive the appropriate training for their role
- Work with team members to ensure all aspects of the their role are clear and identify any gaps in skills/training which impact on the ability to deliver quality customer service
- Ensure all audits are carried out diligently and on time in line with company policy
- Working with your Divisional Manager ensure that high quality team members are recruited, retained and developed utilising the Cleaning Academy
- Work with the Customer Service Co-ordinator to resolve customer queries and complaints, including root cause analysis.
- Provide quality feedback and coaching to develop to direct reports
- Build capability and succession of the team through building effective relationships and an inclusive culture.
- Drive all key performance indicators.
- Take ownership to make changes where required to improve own or team performance
- Shift patterns include - Early mornings/ Days / Evenings
Contracts Manager, Senior Manager - Sully, Vale of Glamorgan, United Kingdom - Mrs Buckét
Description
Monthly Reward and Recognition schemeCompetitive colleague and customer referral scheme
Regular company events
You will need to demonstrate flexibility, excellent communication across all levels of the organisation, be able to challenge poor performance where needed to ensure we are delivering great customer experience.
Reporting to a Divisional Manager, you will be responsible for leading a team who deliver a quality service and demonstrates our company values every day.
A varied role, you will need excellent organisational and planning skills, as well as strong people management and be an inclusive leader.
Ensure that all company policies and standards in relation to legislative requirements are complied with and applied thoroughly and equitably across the areaMonday to Friday with some weekend work expected.