Systems Trainer - Bamber Bridge, United Kingdom - Forbes Solicitors

Description

Forbes Solicitors are looking for an Applications Trainer, based in our Walton Summit office, with travel across the Forbes offices. The successful candidate will work as part of the IT Department, to deliver training on various applications to our new and existing staff. This is a full-time role, working Monday to Friday, 9am to 5pm.

This is a great opportunity for a candidate to further progress their career to develop their skills and knowledge and a join a collaborative and professional team. Whilst the role will be working to the fast-pace, customer focus and high standards of a law firm, the role will also provide a sustainable work-life balance and relate to the regional area in which it is based.

The successful candidate will be required to deliver a training service to our internal customers which is respected for its professionalism and helps the Department to consistently deliver an effective and efficient service, to support the development of firms workforce. Training will be delivered in person as well as remotely on occasion.

The role will be responsible for delivering successful outcomes such as:

• Deliver Induction training to new staff joining to firm and being a point of contact as new colleagues learn to use the IT systems.
  • In-depth training on the firms case management system. Experience of working with case management systems desirable but not essential as full training will be provided.
  • Developing and delivering training on Microsoft Products such as Outlook, Word, Excel, Teams, Office 365, SharePoint etc.
• Deliver training on existing and new software packages that are introduced to the firm.
• Update Training Manuals as systems develop.
• Update and maintain training records on our internal systems.
• Update and ensure the quality of data entered into firms case management system (full training provided).
  • Checking the integrity of data entered on all new entities created.
  • Providing timely feedback to members of staff on input errors and seeking resolution.
  • Conducting 28-day checks to clear resolved entities and chase any that are outstanding.
  • Identify duplicate entries and resolving issues.
  • Identifying historic company entities and recording the entities to be used in the future.
• Attend and contribute to regular team meetings.
• Compiling monthly reports.
• On a rota bases be the main point of contact for any training queries that arrive.
• Ensure all delivery of training and interactions with our internal customers are conducted in a professional, fair and consistent manner in line with the firms vision and values.

Organisation

Forbes Solicitors offer the full range of legal services to individuals, commercial clients, and a number of specialist sectors where we excel nationally. We have offices across the North but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice.

Benefits

We are committed to being supporting organisation that keeps the people at the focus and therefore we offer a range of additional benefits including:

• Competitive Salary;
• 33 Days Annual Leave, including bank holidays;
• Annual Leave Purchase Scheme (Subject to T&Cs);
• A day off for your Birthday;
• Ongoing Training and Development;
• Progression Opportunities;
• Company Pension;
• Service Awards:
• Health Care Benefits (Health Cash Back Plan and Mental Health Counselling Services);
• Other Employee Discounts;
• Recruitment and Legal Department Referrals (Subject to T&Cs);
• Annual Events

Applying

If you are interested in this role specifically or just working at Forbes Solicitors, please do head to our website to learn more about us.

We will be progressing applicants to the next stage based on applications demonstrating the following the knowledge, experience, and skills:

• Be educated to GCSE level, including Maths and English grades 9-4 (A-C), or equivalent.
• Excellent IT skills and have a working knowledge of Microsoft Office, including, Outlook, Word, Excel, Teams, Office 365.
• Demonstrate experience of previous SharePoint training delivered.
• Demonstrate strong communication skills, both written and verbal and be confident in delivering training one to one as well as larger groups at all levels.
• Demonstrate experience of writing training manuals/guides from scratch.
• Have high levels of organisation skills and be accurate in the presentation of their work.
• Be a motivated self-starter, with the ability to manage their time effectively and efficiently under minimal supervision.
• Can work as part of a team and demonstrates a dedication to maintain team communications in a remote team.
• An appreciation and understanding of employee confidentiality at all times is required.
• A clean driving licence and access to a vehicle (or other means of transport between offices), as travel will be required to service the firms other offices in the Lancashire, Manchester and Leeds area (*If you have a disability that prevents you from driving, please specify so we can assess what reasonable adjustments can be made.)

Forbes is an equal opportunities and disability confident employer and accredited to Investors in People and ISO 9001 quality management systems. We support the principle of equal opportunities in relation to any opportunities which we might provide through the engagement of employees; the provision of services to clients; and the appointment and engagement of suppliers. We are committed, wherever practicable, to maintaining a workforce which broadly reflects the local community in which we operate.