Service Delivery Manager Energy - Milton Keynes, United Kingdom - Utility People
Description
Ref:
JD-14187
Role:
Service Delivery Manager (Energy)
Location:
Homebased / Milton Keynes
Salary:
£38K
Summary:
Key responsibilities:
- Managing customer relationships in line with customer service plan
- Conducting regular performance reviews to ensure service delivery SLAs are met
- Managing workflow for Delivery Analyst to support the customer
- Managing onboarding of new customers
- Providing energy portfolio analysis and review, to ensure that customer?s portfolios and supplier information is appropriately maintained and configured
Skills and experience required:
- Experienced Energy professional
- Keen to progress a career within the Energy Management Industry
- Passion for Customer Service
- Understanding of Energy Management, Project Management and Business Processes
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