IT Infrastructure Support Engineer - Loughborough, United Kingdom - Jacob Thomas Associates

Description

Job Title; IT Infrastructure Support Engineer

Salary; Circa £35,000 per annum plus benefits

Shift Pattern; 08.30 to 17.00 Monday to Friday

Our client has built a reputation as the UK's leading provider of resilient and energy efficient critical physical infrastructure and utility services from the desktop to the server room to the data centre for a range of public sector, SME and corporate clients throughout the UK and Europe.

This role will be a blend of office based remote monitoring activity with some physical site visits (approximately 60/40 in favour of office)

IT Infrastructure Support Engineer Role;

• Provide effective remote monitoring and critical infrastructure support (Temperature/Humidity/Leak Detection etc.) to customers regarding the company's products, ensuring swift issue resolution.
• Working on Data Centre-related infrastructure projects including power outages and replacements
• Managing complex inter-rack/room cable infrastructure, providing a stable platform for IT infrastructure and desktop connectivity.
• Stay updated on the latest technologies within related to the company's product line and industry.
• Contribute to enhancing training content on the company's products in the UK.
• Collaborate with product management to provide customer perspective on product functionality.

IT Infrastructure Support Engineer Candidate;

• An IT professional with knowledge and experience from within the BMS/Data Centre environment
• Experience in external, site based work desirable
• Familiarity with using ticketing systems, commitment to Service Level Agreements (SLAs), troubleshooting and problem-solving skills, strong analytical abilities.
• Expertise in IT/IOT technologies like HTML, OPC, SNMP, REST, MQTT, and network management.
• Experience with HVAC Controls, Building Automation Systems (BAS) communication protocols such as BACnet IP and MSTP, Modbus, Lonworks would be desirable.
• Willingness to travel extensively within the region including some unsocial hours.
• Full UK driving licence.

IT Infrastructure Support Engineer Benefits;

• Basic salary of circa £35,000 per annum plus overtime.
• Company vehicle provided for site visits
• Laptop and mobile phone
• Life Assurance scheme
• Group Healthcare scheme

* 22 days holiday rising to 25 plus statutory days

• Inclusion in Company pension scheme.
• Genuine opportunities for progression.

If you are interested in the IT Infrastructure Support Engineer opportunity please apply directly through this website or call Jacob Thomas Associates