Senior Retentions Manager - Reading, United Kingdom - Three UK

Description

Job Description

What the role is all about...

This role is to ensure that there is commercial trading rigour in all B2B segments (SoHo/SME/Corporate) creating and executing channel strategies and overseeing all commercial pricing decisions. This role holder supports the commercial pricing for all tools, GTM offers and deals.

Establish, develop and grow a team who focus on commercial trading success:

Create and understand the customer life-time value metrics

Propose and execute the commercial base strategy, monitor and propose options to optimise volume and value outcomes

Create and own lead commercial KPI's with clear tracking of performance within the trading rhythm

Manage the customer commercial life cycle ensuring value outcomes for both 3 B2B and the customer

Commercial Management of EOCN, OOCN and any other regulatory impacts

Quarterly budget forecasting for Upgrades & Voluntary Churn, at both a volume and MRC/rate level

Tracking upgrades and churn performance to target / outlook on a weekly basis, ensuring that budget targets are achieved

Forecasting, communicating and minimising future impacts from churn (Voluntary & Involuntary) and disconnections (14dmb & Fraud).

Working cross-functionally to drive performance - in particular with Pricing, Channel, Change, CRM, Finance, and Data teams

SME on B2B base, modelling its evolution on a monthly basis (eg end of contract profile) and an ad-hoc basis (eg impact of annual price change)

Using insights on base and performance to design and implement compelling treatments for customers, to retain and grow value at relevant points in the customer lifecycle - eg 'high risk churn' customers. Ensure these align to the overall B2B Base Strategy

Understanding the impact of new tools and processes on the existing base, and how they can be leveraged to maximise commercial outcomes - eg CPQ for upgrades
Please note: This is a 9 month fixed term contract

What you'll be doing...

Support the Three senior leadership in achieving strategic goals and monitor progress with the use of appropriate metrics.

Propose & Recommend commercial solutions for all areas of B2B

Management of pricing recommendations based on market insight with the propositions team

Propose and execute the base commercial strategy

Input into 3rd Party negotiation to ensure a balanced approach to the base is taken

Create the EOCN and OOCN offers matrix to maximise customer options at resign

Support the creation of the budget with key inputs from the base to maximise B2B opportunity

Create targeted base campaign offers to grow value in-life in conjunction with marketing and partners

Understand the contract base and the tenure of agreements whilst managing and reducing customer cessations