Administration Team Leader - Wolverhampton, United Kingdom - The Royal Wolverhampton NHS Trust

Description

Job summary

To assist with the coordination and management of efficient and effective Emergency Services.

To deputise in the absence of the Administration Manager, reporting any escalations to the Associate Directorate Manager to ensure the continuity of the Service is maintained.

To assist the Administration Manager with the day to day Line Management of the Directorate Admin Clerks

To work as a key member of the team within the Emergency Services, to provide operational and supervisory support.

To manage own workload and that of others.

To ensure patient confidentiality is maintained at all times.

Main duties of the job

To communicate effectively on a daily basis with the Administration Manager to ensure the most efficient service is delivered and maintained.

To manage sickness monitoring in line with the Trust Attendance at Work Policy.

To manage day to day duties of staff and ensure 24hr cover at all times within the service areas.

To be actively involved in a new starter Local Inductions, actively involved with competencies and monitoring progress.

Conducting staff appraisals and highlighting development and training needs with action plans.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job responsibilities

To communicate effectively on a daily basis with the Administration Manager to ensure the most efficient service is delivered and maintained.

To produce and monitor the Emergency Service , including allocations on a weekly basis to ensure Service areas are covered at all times. Approving staff annual leave in line with rota's and organising appropriate cover throughout the Service areas.

To be responsible for monitoring and coordinating all aspects of the work undertaken by the Admin Team, ensuring that agreed timescales are monitored and met on a daily basis.

To manage sickness monitoring from the Health & Wellbeing stage through to Final Notice of Concern in line with the Trusts Attendance at Work Policy and develop action plans in line with the Trust Policy.

Assisting in the Recruitment and Selection Process of staff.

To support admin clerks with regular daily checks around systems and processes, giving operational support as and when required to do so.

To provide Statistical Information in a timely manner to ensure deadlines are met.

To manage day to day duties of staff and ensure 24hr cover at all times within the Service areas. To maintain continuity when dealing with emergency leave situations and sickness.

To respond in a professional and sensitive manner when dealing with confidential issues with colleagues ie personal matters in or outside work with empathy.

To monitor data entry and ensure that accuracy and quality is maintained.

Qualifications

Essential

Desirable