Receptionist-administrator - London, United Kingdom - Grove Medical Centre

Grove Medical Centre

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Personal Skills:

Essential Good interpersonal skills Computer Literacy Good team worker Reliability Attention to detail Good time management Good communication skills (verbally and written) Initiative Self-Motivation Desirable but not essential Knowledge of EMIS or other General Practice system Previous employment in a General Practice.

Computer Skills JOB DESCRIPTION To assist and support the patient in an efficient and courteous manner in accessing the services of the practice.

To provide reception service that meets the need of the patient. Front line reception duties, dealing with patients face to face.

General enquires and explaining practice procedures. Dealing with telephone calls from patients, repeat prescriptions and any other queries. Booking interpreters, transport, etc. Maintaining the appointments system, to arrange appointments as per practice procedure.

Dealing with home visit requests. Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure. To assist and support the clinical staff in the efficient running of the clinics and surgeries. To provide clerical support within the Practice.

Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).

To enter patient data on to the practice computer system (computerised and manual). To liaise with hospitals and other agencies. To undertake training as specified by the Practice Manager.

To adhere to the code of confidentiality at all times. To adhere to practice protocols and procedures. Liaising with clinical and non-clinical staff. Dealing with orders, supplies, and deliveries.

Ordering and maintaining supplies of stationery at reception and in consulting rooms. Clinical and clerical administration. Data collecting and organisation (manual and on the computer). Organising drinks or catering for staff or meetings.

Opening and Closing the premises and setting the alarm system, following set procedures. Processing mail. Covering other staff when on leave or sick. Act as a chaperone when requested by clinical staff.

Dealing with computer system - Hardware and Software. To assist in practice in developing and maintaining protocols and procedures Other duties as required by the practice.