Senior IT Delivery Lead - United Kingdom - Alzheimers Society

Description

About The Role
Closing date: 10th May
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We are strengthening our IT organisation to enhance the provision of IT services to our 2000 staff and many volunteers.

The Service Delivery Lead is an exciting new role created to help mature our service framework, drive our service performance and assure continuous improvement.

By enabling our staff to work more effectively you will have a direct impact on the lives of those affected by dementia.

The role has day to day responsibility for all aspects of IT service quality, including the performance of our Managed Service Provider.

You will lead a team of 4 Service Delivery Analysts, providing guidance and direction and nurturing individual careers.

You will be an escalation point for user support and play a key role in the acceptance of projects into service.

Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023 We have achieved excellent scores for workplace happiness, pride, and job satisfaction.

This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we've travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.

About you

You are an experienced IT Service Professional, fluent in the application of the ITIL framework across Incident, Problem, Change and related components
You have team and people leading experience and are committed to the ongoing development of yourself and colleagues
You are improvement driven. You want to provide a better experience for our users and increased opportunity for our staff.

You are team focused, collaborative, balanced, able to navigate and deliver to the interests of multiple stakeholder groups including managed service providers and third parties.

You are purpose driven. You want to do something that matters to people and has a positive impact on their lives. You want to join an organisation with a strong sense of purpose, and a culture of empowerment and inclusiveness.
Person Specification

Ability to communicate professionally and respectfully, both verbal and written.
Work collaboratively with your and wider teams; be able to prioritise your workload effectively.
Strong analytical and interpretation skills.
Excellent organisational skills and great attention to detail.
Advocate for Alzheimer's Society, demonstrating passion and resilience to make a difference.
About You
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins.

We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions.

From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert , listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate , we are kind and honest, and we don't shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

During your recruitment process we want to make sure that you bring your whole self and be at your best.

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