Customer Support Executive - Coventry, United Kingdom - Millboard

Millboard
Millboard
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Purpose:

Handling customer enquiries and queries in a highly proficient/professional manner, enhancing customer knowledge, maximising revenue through follow up of sales enquiries, recognising enquiry potential and maximising output through inbound and outbound telephone calls.


Responsibilities

  • Take inbound calls, maximise and recognise the potential of each call whilst servicing the customers needs.
  • Achieve set sales and service KPI's
  • Follow up sample requests and other sales opportunities by telephone. Setting appointments, referring to installers, progressing project and commercial opportunities where appropriate.
  • First line processing and resolution of customer complaints / disputes, where these occur
  • Send out quotations promptly
  • Other duties as assigned

Person Specification:

The competencies listed are appropriate to the regional sales coordinator role and are an illustration of the qualities that the Company requires:

  • Previous experience within a sales office setting
  • Excellent telephone skills
  • Excellent listening skills
  • Highly articulate with a high standard of literacy
  • A passion for offering a firstclass service
  • Ability to work accurately at a fast pace
  • Warm and friendly attitude
  • Resilience when dealing with difficult discussions
  • Previous experience in complaint handling and/or dispute resolution
  • To be able to work within a team, in a busy environment.
  • Highly Organised
  • Ability to communicate to various levels both internally and externally
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