Home Ownership Officer - London, United Kingdom - Bridge of Hope

Bridge of Hope
Bridge of Hope
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
REMOTE Home Ownership Officer - Service Charge
Pubic Sector - Local Authority
Full Time - Monday to Friday, 35 hours per week
Temporary Role - 3 months with likely extension
£19.30 per hour PAYE / £25.36 per hour Umbrella
REMOTE WORKING - IT collection and induction in person on first day in Ealing


KEY ACCOUNTABILITIES:


  • Awareness of the legislative and contractual requirements that impact on social landlords and the calculation of service charges/major works charges.
  • To maintain awareness of current legislation and keep abreast of future legislation appropriate to the effective operation of the team.
  • To be responsible for ensuring information in relation to Section 20 consultation notices, service charge and major works balances, planned works and other property details provided to solicitors is accurate to secure monies and ensure financial loss to the council is minimised.
  • To supervise and approve the content of responses to preassignment enquiries and be the first point of contact for, and provide assistance to officers if issues and/or errors arise.
  • To be responsible for complex solicitor enquires and to investigate and resolve complaints or disputes arising.
  • Ability to accurately calculate and apportion charges and reconcile payments.
  • Ability to communicate effectively both verbally and in writing to a wide range of internal and external customers and colleagues, making complex issues understandable to nonspecialists.
  • Ability to deal with difficult and contentious situations in a composed and professional manner and to ensure that leaseholders concerns and disputes are reviewed, investigated, and resolved in a timely and appropriate manner.
  • To ensure a customer focused service by considering customers' needs and suggesting and implementing ways to improve current processes to increase satisfaction.
  • To assist in the training and development of new and temporary staff
  • To ensure that data is accurately recorded on all service charge/major works accounts.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge of, and the ability to interpret and apply, Section 1830 of the Landlord and Tenant Act 1985 (as amended) and awareness of the legislative and contractual requirements that impact on social landlords and the calculation of service charges.
  • Organise and prioritise work to ensure agreed targets are met, and to assist in the development of the service and implement changes.
  • A good understanding of quality and customer service issues and ability to communicate effectively both verbally and in writing to a wide range of internal and external customers and colleagues, making complex issues understandable to nonspecialists
  • Respond to changing customer requirements in a positive and adaptive manner
  • Able to deal with difficult and contentious situations in a composed and professional manner
  • Able to work with others to solve problems and take a flexible approach to the role in the team.
  • Accurately perform complex mathematical calculations and understand sums and basic formulas
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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