Credit Controller - Leeds, United Kingdom - DiverseJobsMatter
Description
Job Description
CREDIT CONTROLLER
PURPOSE OF THE ROLE
• Due to the ongoing success and expansion of the Firm we are looking to hire a self-motivated, experienced credit professional to join our Credit Control team.
• Working as part of a highly motivated team, you will deliver a professional collection experience to our clients whilst meeting the Firm's financial needs, helping to unlock aged debt with curiosity and energy.
THE TEAM
• Based in our Leeds city centre office, the team consists of 2 team leaders, 2 senior credit controllers, 5 credit controllers and 1 administrator.
• The team is high performing and has set consistent records in cash collections over the last 5 years.
• Working collaboratively, the team set goals in monthly meetings about how they will work together to achieve them.
• You will work as part of an established team, with a significant track record of internal promotion and career development. We are committed to supporting and providing progression opportunities at all levels across the Firm.
WHAT TO EXPECT IN THIS ROLE
• From day one you will take ownership and control of your own client ledger.
• Our clients are at the heart of our firm and your ability to communicate with individuals of all levels professionally will be key.
• Contacting clients by telephone and email you will use your skill and experience to secure outstanding payments for the Firm.
• Accurately documenting each contact made and segmenting the ledger using our query coding system.
• Managing your own time and prioritising your workload to reach the monthly cash and aged debt targets.
• After the initial training period you will also be required to work on our team inbox as part of the team rota.
YOUR AREAS OF KNOWLEDGE AND EXPERTISE
To be successful in this role, you will:
Essentials
o Have at least 2 years + credit control experience within a comparable professional services environment. Whilst experience within a law firm would be advantageous this would not be essential.
o Have a track record of success and be able to demonstrate examples of reaching and exceeding targets around cash collection and aged debt reduction.
o Maintain efficient workload, diary, and task management, ensuring the accuracy and levels of client service expected within a high performing team.
o Be a confident stakeholder manager, with evidenced experience of engaging with internal and external stakeholders of all levels.
o Have previous experience understanding complex credit control matters and be enthusiastic in finding innovation solutions to meeting Firm targets.
o Remain calm and optimistic in time sensitive situations or under pressure.
o Strong IT literacy using Excel, 3E, Outlook etc
Desirables
o CICM qualification
o Fluency in French, Arabic and/or German to support the International offices would be highly desirable but not required.