Dvs Operational Support Team Officer - Newcastle upon Tyne, United Kingdom - Valuation Office Agency

Valuation Office Agency

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £22,524

A Civil Service Pension with an average employer contribution of 27%
Job grade:
Administrative Officer
Contract type:
Temporary
Loan
Length of employment:
Temporary

for 6 months with view to extension and/or permanency
Business area:

VOA
Customer Service and Support
DVS
Type of role:
Operational Delivery
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
2Contents

Location

About the job

Benefits:

Things you need to know

Location

NewcastleuponTyne, NottinghamAbout the job

Job summary:

The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers. We offer a whole host of learning and development opportunities to support your career development.

We're looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities.

Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.

At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do.

We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation and deliver stronger decision making in a safe and supportive environment.

We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve.

Job description:

DVS Operational Support Team - Role Overview
An opportunity has arisen for an Administrative Officer within the DVS Operational Support Team (OST). This role is fast paced and underpins the delivery of our casework to Government Clients. This is an excellent opportunity to get a sound grounding in administration while working in a friendly supportive team.

Key Responsibilities:

Create case files within a digital filing system and accurately compile case documents.
Audit and close cases in line with written processes.
Maintain and update various databases and spreadsheets.
Support internal and external customers and clients to access our services.
Send and receive written and verbal communication.
Work as part of a team to meet changing targets and priorities.
Support managers to improve work processes.

Person specification:

Customer focused and have strong customer service skills.
Flexible and eager to learn.
Able to work within a team and communicate well with internal and external stakeholders.
Good written and verbal communication skills.
Have good IT and keyboard skills.
Able to work well within a team.
Excellent organisational and planning skills and able to prioritise competing demand effectively.

Behaviours:

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Working Together
Delivering at Pace
Making Effective Decisions

Benefits:

Alongside your salary of £22,524, Valuation Office Agency contributes £6,081 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The VOA operates a Flexible Working policy, allowing you to balance your work and personal commitments.

The VOA also operates Hybrid Working - your role will be a combination of office and home working.

We offer a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years' service.

- _ Pay_

In the last few years, we have increased both the minimum and maximum pay points for everyone in the VOA.

- _ Pension_

We make contributions to our colleagues' Alpha pension equal to approximately 27% of their salary. Please click on this link for further information Civil Service Pension

- _ Family friendly policies_

Our maternity, adoption or shared parental leave encompasses 26 weeks with full pay followed by 13 weeks statutory pay and a further 13 weeks unpaid at your discretion. We also offer paternity leave of 4 weeks at full pay.

- _ Personal support _

We offer extensive special leave to help balance your life and work commitments, a variety of nonfinancial rewards (including a Cycle to Work scheme of up to £4000) and we work with professional providers to provide occupational health and full mental and physical wellbeing services.

- _ Coaching and development - _We are committed to continuous professional and personal development. You will be supported by colleagues with a wealth of knowledge and experience to continually grow in your role.
- _ Essential Equipment -_ VOA will support everyone to get additional essential kit and equipment, to make