Customer Experience Advisor - Skipton, United Kingdom - Major Recruitment Leeds Commercial

Description

Are you passionate about Customer Service? Major Recruitment have teamed up with a leading provider of financial technology solutions tailored to meet the unique needs of businesses in the digital age.

• Develop a thorough understanding of the company's financial products, services, policies, and procedures.
• Handle incoming calls from customers regarding various financial inquiries, including account balances, transaction histories, and account management.
• Assist customers in resolving issues related to account access, transaction disputes, and other banking concerns, ensuring timely and effective resolution.
• Build rapport and establish trust with customers who may feel vulnerable or apprehensive about traditional banking channels.
• Educate customers on available banking products and services tailored to their individual needs, promoting financial stability and empowerment.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the system.

• Ability to empathize with vulnerable individuals and understand their unique needs and concerns.
• Demonstrated compassion and sensitivity when interacting with customers facing challenging circumstances.
• Ability to provide reassurance and support through attentive listening and acknowledgment.
• Awareness of and respect for cultural differences, recognizing that customers may come from diverse backgrounds and have varying needs and preferences.
• Commitment to maintaining confidentiality and safeguarding sensitive information shared by customers