- Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
- Allocating tasks and managing work loads of general assistants to priorities the needs of the business
- Completing finance tasks such as processing rent payments, invoices and raising purchase orders
- Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
- Providing a quality customer service to customers and reacting to any queries
- Working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs and completing inspections of void rooms and inspecting completed work as well as completing periodic occupied room inspections.
- Developing and maintaining excellent relationships with internal and external customers
- Experience of supporting the delivery of high-quality accommodation operations or customer service is essential
- Working knowledge of effective communication at all levels
- Some experience of managing staff and providing administrative support to the wider team
- Excellent communication and customer service skills
- Previous experience of Microsoft Office applications including Word, Excel and Outlook
- Occasional travel may be requirement of the role, therefore a full valid driving licence is essential
- 25 days leave rising to a maximum of 30 days (plus public holidays) pro rata
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work Scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- The full time equivalent for this role is 35 hours and £23,484 per annum (rising to £24,720 per annum after 12 months, subject to satisfactory performance)
Assistant Accommodation Manager - Romford, United Kingdom - Sanctuary Students
Description
The role of Assistant Accommodation Manger will include:Skills and experiences:
Why work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering: