Client Services Concierge - Southampton, United Kingdom - Carnival Corporation & plc
Description
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding.
Fully remote working may also be considered for the right candidate..
We have an exciting opportunity for an InternationalReservations Concierge (Dutch Speaking)working with our luxury Seabourn and our premium Holland America Line cruises.
Be responsible for providing a genuine and intuitive service that delights our Dutch speaking and English Travel Advisors and Guests.
Respond to inbound calls and emails in Dutch and English and attend to the post sale administrative needs of booked guests including outbound calls and follow ups.
Act as a liaison between Dutch speaking Guests/Travel Advisors and any necessary departments to ensure special requests and on-board needs are met.
Build and maintain relationships with all Travel Advisors and Guests, being the voice of Holland America Line & Seabourn.
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities.
This role is a CUK13 and is offered on a full time permanent basis, with the option to work in a hybrid (part-office, part-homebased), fully homebased or office based manner.
Fresh ideas and different perspectives are what excite us most and help us to succeed. To be fluent in Dutchand English (both verbal and written).Previous experience in a Customer Service, Sales or Travel environment.
We're a holiday company so we know there's more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
Recognition scheme with prizes and awards
Employee Discounted Cruising plus Friends and Family offers
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Employee-led networks
Employee Assistance and Wellbeing programmes
Company paid Health Cash Plan and health assessment
In-house Occupational Health help and access to digital GP
Life Assurance
Parental and adoption leave
Employee Shares Plan
Electric Car and Cycle to Work schemes
Discounted retail and leisure via discounts portal
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Contributory Defined Contribution Pension scheme
A friendly welcome with help settling in
Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles.
LI-Remote#LI-Hybrid
#Customer Service; Holidays are one of life's greatest pleasures. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness.
As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard.
And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.
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