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- Providing remote and onsite support via the phone and emails
- Creating & distributing tickets
- Fault diagnosis & resolution
- Responding to escalated tickets and assisting more junior member of the team
- Lead projects
- Experience within a similar position, within a MSP
- Excellent communication skills, both written and verbal
- Experience of Office 365, Azure, Active Directory, Windows Desktop & Server
- £35,000-£40,000 per annum, depending on experience
3rd Line Support Engineer - Birmingham, United Kingdom - Xact Placements Limited
Description
Are you looking for a new exciting opportunity working as a 3rd Line Support Engineer to be based in Birmingham?
Main Duties of the Role
Your Skills and Experience
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