Switchboard Operator - Brighton, United Kingdom - Acorn Recruitment Limited

Acorn Recruitment Limited

Verified Company

Brighton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Acorn is looking for a Switchboard Operator to work nights within NHS Health Board in the Brighton Area

Duties:

The telephony staff are normally the initial contact between members of the public, patients and hospital personnel.
The post holder will be required to actively promote a positive and professional image and attitude to both internal and external callers, at all times.
They will be required to promote a professional manner and communicate effectively with patients, members of the public, GP's, trust staff, departments, visitors and suppliers.
Telephonists are required to work as part of a team in a busy environment operating a computerised console, responding to calls and activating emergency procedures. To ensure the services are maintained throughout the 24hour operation. This is a busy environment communicating with Patients and their families and friends who often feel stressed.
Staff are required to frequently work under their own initiative and make immediate decisions in the event of problems. Telephony staff are required to operate various computerised systems where IT skills are required, to operate all departmental communication systems and undertake all Switchboard and Telecoms clerical duties.
This is a rewarding, busy and sometimes stressful role supporting our Clinical staff, patients and their families which requires flexibility and a calm demeanour. Full training and a good induction period is part of the role.
Previous experience of working on a switchboard desirable although full training will be given
Alert and calm under pressure
Enjoy working with the public, patients and their carers
Attention to detail

Pay Rate: