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Head of Operations - Bristol, United Kingdom - M Group Services

M Group Services

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The RoleReporting to the Operations Director, this role will have full accountability for the overall operational delivery of our Gigaclear contract.

Our business is rapidly expanding following the major FTTP networks installation programmes for our key customers. The Head of Operations has responsibility for delivering the P&L with a current combined turnover of c£100M per annum.

This is a key strategic role for the business with responsibility for ensuring our Operational Senior Teams are lead and developed to the highest standards.

As part of the Senior Management Team responsible for translating the Company's strategic focus into defined operational plans.

You will be responsible for identifying and managing ways to ensure Industry-Leading operational effectiveness to meet the Client and Contract expectations.

Directly responsible for commercial performance through growing sales, improving service and driving profit. Overall responsibility within business unit to champion a culture of Zero Harm safety and adherence to all relevant policies.

Responsibilities

Overall responsibility for directing the Gigaclear build contract function. Working with senior reports to ensure delivery of the P&L and identifying ways to increase profit and grow the business.
Ensuring projects are delivered on time, within budget, to predetermined safety, quality, customer service and commercial / engineering standards.
Own and lead the delivery and implementation of the programme, taking personal accountability for the outcomes and the realisation of associated benefits
Build and maintain excellent relationships with all key stakeholders, including Clients, Directors, Senior Management Team colleagues, subcontract suppliers and the direct labour workforce. Overall responsibility for ensuring customer service excellence.
Champion the overall development of the VM build division of Avonline Networks. Lead strategy development in the areas of production, purchasing and distribution to ensure that the Company achieves its short and long term objectives
Drive continuous improvement within the Business Stream, bringing new ideas in innovations and identifying opportunities to improve business processes. Implement change / transformation requirements that positively impact service delivery. Identify and implement ways to improve operational effectiveness across the business
Ensure cross pollination of best practice and innovation throughout the company. Maintaining an effective working relationship with all other Directors to ensure that there is effective coordination of all company activities in support of corporate objectives
Manage the programmes governance arrangements ensuring the work undertaken by you and your teams are aligned to their policy and procedures and represent the company values. Tackling any nonconformance from expected standards, including disciplinary measures
Lead, motivate and develop people with the necessary expertise and ability to meet or exceed required performance standards, whilst ensuring there is an effective resource strategy in place to support business growth.
Championing and instilling a culture of Zero Harm health and safety and ethical responsibility within the operational function. Overall responsibility for ensuring the safety of the operation, adhering to the stringent safety requirements at all times.

Person Specification

Proven ownership and delivery of the P&L
Significant experience of leading a business unit within the Communications, Utilities or similar sectors.
Proven track record in successful project delivery.
Demonstrable record of Change management capability
Proven track record of people, project and programme management, with strong leadership abilities
Selfmotivated, result driven and thrives in a busy working environment
Director level experience within Telecoms
Exemplary commercial management skills
Excellent client relationship skills
Advanced leadership skills

IT Skills

Microsoft office
Able to deliver value added services whilst controlling costs
Able to lead, coach and develop direct line reports
Possessing a good understanding of behavioural safety management and lead the business to a zero incident/ accident performance
Able to identify, understand and deliver the requirements of clients and all key stakeholders
Understand that continuous improvement is a foundation to our long term economic success
Actively promote a spirit of cooperation

- unconstrained by organisational, cultural or geographic borders

Recognise and develop the skills and abilities of our employees
Empower employees to act in the interests of the company and to responsibly identify and manage risk
About The Company
Why choose us?

We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them

Our benefits include: