IT Support Engineer - Wandsworth, United Kingdom - Fill My Vacancy

Fill My Vacancy

Verified Company

Wandsworth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsible to :
Service Delivery Manager

Location :
National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ

Salary :
Up to £30,000 per annum dependent on experience

Benefits :
Bonus, Pension, Life Assurance, Private Health Insurance, staff discounts, Cycle to Work scheme, free onsite gym and use of Tennis and Padel courts (Plus more)

About the role

They are the National Governing Body for tennis in Great Britain, Channel Islands, and the Isle of Man, and is responsible for developing and promoting the sport while safeguarding the integrity of tennis.

The vision for our client is "Tennis Opened Up";and the mission for all those involved in delivering this vision to grow tennis by making it relevant, accessible, welcoming, and enjoyable.

The future of their digital footprint is at the heart of the business strategy.

The IT Support Engineer will be responsible for Desktop Support for circa 300 Colleagues based at the National Tennis Centre and those in Regional Offices around the country.

The role is for a Wintel focused IT Support Engineer with good, rounded experience in Microsoft and networking-based technologies. Excellent troubleshooting skills will be required. By providing great customer service, this role will ensure excellence indelivery across performance, participation, and major events.

This role is ideal for individuals looking to make the transition from a 1st / 2nd line support focused role into a dedicated 2nd line role with 3rd line exposure.

Key Accountabilities

Technology

Technical support of a range of Windows 7 to 10 Dell and HP Laptops, including imaging and new builds.
Support and troubleshooting of Android and iOS devices.
User administration in Active Directory and Hosted Exchange platforms.
General technical support of IT components such as local network, Wi-Fi and printers.

Security

Complete Daily Checks of critical components and log any issues.
Working with a "security first" focus to ensure compliance with information governance, regulatory and mandatory requirements such as PCI-DSS and GDPR.

Customer Service

Communicate and liaise effectively with their Colleagues with varied levels of technical understanding.
Deal with Colleagues' IT issues in a friendly, professional and effective way, ensuring proactive and efficient resolution.
Provide cover for the IT Helpdesk (which operates between 08:00 and 18:00, Monday to Friday) and at other prearranged times as requested by management, including support at Major Events.
Escalate complex queries to relevant team members

Person Specification

Previous Experience:

Experience of working within a technical customer service / IT support role
Experience of working in a fastpaced working environment, supporting small to medium businesses users)
Problemsolving techniques in 1st and 2nd line areas
Excellent customer service skills and communication skills
Excellent verbal and technical writing skills; ability to translate IT jargon into nontechnical language
Daytoday user administration using Active Directory
Remote administration of laptops/desktops (diagnosis through resolution)
Supporting mobile staff and multiple locations
Telephony platform and mobile phone support exposure

Knowledge, Training & Qualifications:

Microsoft Office skills
Hardware problem resolution (HP, Dell, Mobile devices)
Exposure to Exchange and Outlook clients
Basic Networking skills (TCP/IP, Ethernet, cabling, routing/switches)
Daytoday user administration using Active Directory
Exposure to antivirus solutions at desktop level
PC & server security

Microsoft Office 36

Apple
OSX
Knowledge and understanding of the ITIL framework, in particular Incident, Problem and Request

Their Culture

They also operate a flexible working environment where all colleagues can discuss their working needs with their manager or the People Team at any time.

To truly deliver their vision of "Tennis Opened up", they believe it is critical that they play their part as a responsible organisation and event owner in addressing issues related to sustainability, working with everyone involved in tennis in Britain toprotect and support the environment and tackle climate impacts.

They are committed to ensuring a lasting future for tennis in Britain, and their Environmental Sustainability Plan sets out how they will do this.