Billing Specialist - Antrim, United Kingdom - firmus energy

firmus energy

Verified Company

Antrim, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Billing Specialist

Specific Purpose Role (temporary 9-12 months approx hours per week

Salary Starting from £25,000 p.a. + Bonus + Benefits

Location - Antrim

Ref:
fe/22/25

Specific Purpose Contracts only:

firmus energy is responsible for the construction and operation of a natural gas network of over 1,900km; the equivalent of laying mains from Antrim to Rome With over 112,000 customers between our '10 towns' and Belfast markets the future looks bright at firmus energy.

firmus energy has a key role to play and a significant contribution to make in the decarbonisation targets set for net zero by 2050 and with significant work already underway, are excited to be part of this change.

We are a family-feel business and offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and progressive roles.

The role:

To provide a high level of customer service to firmus energy contract customers through the provision of excellent aftersales care.

To provide administrative and analytical support within the Billing Department as required and to lead in the production of accurate and timely industrial and commercial contract bills for gas customers.

The Individual:

About The Role

Key Accountabilities:

Ensure contract customers are billed accurately and in a timely manner
Conduct regular bill audits to ensure accuracy and quality of information sent to customers
Maintenance of billing matrices and supply margins
Assist Credit Control Department with payment issues and the resolution of disputes
Update and maintain contract information including pricing data and pass through charges
Liaise with Commercial Development Team to ensure contract renewals are processed in a timely manner
Become conversant with market documentation and licence conditions
First point of contact for Contract Account Managers to discuss customer billing requirements
Process siteworks for commercial customers and generate sundry invoices
Respond to the needs of contract customers, ensuring a high standard of service is delivered
Provide consumption reports to internal and external customers upon request
Process VAT and Climate Change Levy rebates when required, ensuring accurate financial postings
Assist with annual system updates ensuring customers are on the correct tariffs and that changes are fully communicated
Assist with tariff reviews, documenting system requirements, test scripts and executing system testing
Manage suspense accounts and take appropriate actions to reduce the number of transactions in suspense
Undertake any additional duties as required by the Billing Manager

Required Criteria

Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths
Previous experience in a billing role or analytical role
Previous experience resolving customer/client queries
Proficient in the use of MS Excel and able to process large volumes of information quickly and accurately
Selfmotivated, with an ability to work independently and deal with a heavy workload in a demanding environment
Strong interpersonal skills with a proven ability to develop productive crossdepartmental relationships
Excellent problem solving skills

Desired Criteria

3rd level qualification in a scientific discipline
Knowledge of gas contract billing arrangements and industry processes
2 years previous relevant experience in a regulated environment

Skills Needed
Business Analysis, Customer Relationship Management, Customer Service, Planning & Scheduling

About The Company
An award-winning, Top 100 energy business based in Antrim with almost 130 employees. We design & build gas networks across NI and supply natural gas to over 105,000 homes and businesses. Established in 2005 we built our network over 35 towns and cities in our original Ten Towns and Belfast. Our network is more than 1,900km, the equivalent of laying mains from Antrim to Frankfurt

We have an important job to do helping deliver reliable and sustainable green gas to heat homes, power factories, universities and critical services.

Company Culture

Specific Purpose (temporary) Contracts:
What makes firmus energy a great place to work.

We are a values-based, award-winning energy business with a family-feel.

We are committed to offering rewarding and challenging careers in the energy sector and provide excellent remuneration and benefits packages, not least hybrid working for all staff.

We care about our people, the environment and the communities we work in and we have fun too.

Why not join us on our journey to a cleaner, brighter future as we transition towards more renewable sources of energy.

Company Benefits
At firmus energy we provide an excellent total rewards offering including an annual bonus for everyone, regardless of position with pay reviews b