Aftersales Advisor - Poole, United Kingdom - Pembrook Resourcing

Description

*Aftersales Advisor*Pembrook Resourcing currently have a great opportunity for an aftersales advisor working with one of our clients aftersales teams, This role covers both service and parts departments within a car dealership

*Aftersales Advisor – The Role*•To take bookings, ensuring efficient workshop loading whilst attending to Customers' requirements with a realistic and professional manner

• To communicate well within departments
• To be pleasant and helpful to Customers and Colleagues at all times
• Build positive relations with both Trade and Retail customers
• To Upsell products to customers
• Ensure customer feedback is fed to the appropriate people
• Follow company procedures and standards
• Use online system to update all information
• Put all Parts into stock, front counters and onto displays
• Put all needed Parts onto work stations of the Workshop for the days jobs
• Order any parts needed
• Exchange and Return any incorrect Parts
• Telephone, Email and Customer based for queries and orders
• Use systems such as Kerridge to load all information onto online systems
• Upsell extra parts to customers - Trade and Retail

*Aftersales Advisor – Individual Requirements*•Previous Parts and Service Experience

• Warranty Experience - Desired
• Organised
• Methodical
• Time Efficient

INDMID

Job Type:
Full-time


Pay:
£26,000.00-£32,000.00 per year


Benefits:

• Company car
• Company pension
• On-site parking

Experience:
* sales: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person


Reference ID:
Aftersales Advisor poole