Customer Care Officer - United Kingdom - Land Title Guarantee Company

Description

Customer Experience Officer / Receptionist
Full-Time

At Land Title Guarantee Company, we are motivated to create a purposeful impact, ultimately delivering peace of mind for property owners.

As a team, we work together to confidentially collect, interpret and distribute data, documents and funds for the transfer of real estate assets.

Overall, our mission is to continue the deep legacy of being a trusted, family-owned business that cares about the Colorado communities in which we live and work.

Our supportive, respectful and inclusive culture is grounded in the knowledge that we best serve our customers when we work as a team.

How We Take Care of You
Land Title takes a holistic approach to care for our team by providing:
Professional Growth – Our most precious resource is our people. We invest in training and development, providing a variety of avenues for employees to grow and develop professional skills.

Personal Wellness – We encourage you to live your best life by focusing on work-life balance, and providing resources through our Employee Assistance Program.

Opportunities to Serve – Our executive team regularly donates their time to professional and civic organizations that support the communities in which we work.

Life insurance
~ Traditional and Roth 401K retirement options with company match
~ Short-term and long-term disability
~ Land Title Paid Leave Program
~10 paid holidays
~ Employee Assistance Program (EAP)
~ Educational Reimbursement and Training opportunities
~ Title and Closing reimbursement discounts
~ Bus Pass

The Customer Experience officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience.

may also be called upon to create and/or manage office reports.
Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
Compile personal profile information of sellers, buyer, and borrowers in customer management software
Compile data for over/short report and escheating
Provide administrative assistance with document distribution, typing reports and memos, maintaining computer
based and paper files, order and maintenance of office supplies, and performing other clerical tasks
Customer service experience strongly preferred
Proficiency with E-mail, Microsoft Office Suite, and Internet
Prolonged periods of sitting at a desk and working on a computer.


Compensation:

In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.

There is potential for an annual employee profit-sharing bonus based upon company performance.

Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

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