Complaints Investigator - Derby, United Kingdom - Macildowie Recruitment and Retention

Macildowie Recruitment and Retention

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Complaints Investigator
Derby (Hybrid)
£21,000.00
Permanent
Full-Time**Macildowie are thrilled to be partnering alongside a
Financial Services business in
Derby.
Our client is expanding their ever-growing resolutions team and is in search for their next
Complaints Investigator.

This is a
full-time, permanent positon working Monday to Friday between the hours of 09:00 - 17:30.

They also offer an attractive
hybrid working model, with the requirement to work 3 days in their newly refurbished office and the remaining 2 days from home.

Role & Responsibilities:

Identify and investigate financial complaints handled by the business and third parties.
Ensure fair customer outcomes whilst providing excellent customer service at all times.
Liaising with firms and advisers to obtain relevant client files and case reports.
Maintain spreadsheets for audit trails and producing market intelligence.
Provide recommendations for complaint resolution and draft responses.
Selfmotivated with the ability to demonstrate a positive "cando" attitude.
Exceptional communication skills both written and verbal.
CeMAP qualified would be highly desirable.
Organised with a solutionled mind set.
Experience within financial services; preferable Mortgage or Insurance is essential.

Perks & Package:

Competitive market salary.
31 days annual leave with the option to buy/sell, plus never work your birthday again
Discounted private medical insurance.
Excellent Learning & Development opportunities.
Regular social events including Summer/Christmas parties.

Please put your
home postcode on your CV when applying.

Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.