- Supervising and organising the safe running and operation of trains at the stations and depots
- Providing a supervisory presence for the staff who are working or visiting the stations
- Managing & issue the retail equipment/ticket machines for our conductors and retail staff
- Assist customers at the stations/on trains by selling tickets and offering help if needed
- Co-ordinating staff with Control/Resources, day to day and at times of service disruption
- Providing customer support/ assisted journeys, especially at times of service disruption
- Be highly customer focused and committed to providing great customer service at all times
- Be smartly presented
- Be calm under pressure
- Be able to work on your own initiative
- Be able to adapt and pick up new skills quickly
- Possess excellent communication skills
- Working 4 days per week with an average of 35 hours per week
- Your shift pattern will include early starts/late finishes and also working weekends & Bank Holidays
- Your shift pattern and work location can change to meet operational needs Welsh Language Skills The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Depot Supervisor Carmarthen - Transport for Wales
Description
Equal Opportunities
At Transport for Wales Rail Limited we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing.
We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.
Are you self-motivated with a passion for customer service? Do you love meeting new people? Do you enjoy going the extra mile? If yes, then our Depot Supervisor role, may be for you.
Working at Carmarthen railway station, you will be responsible for ensuring that our high customer service & operational standards are consistently met.
What you'll do
You will help supervise our traincrew depots at this location, ensuring that they have all the tools they need to deliver high levels of service & professionalism. In addition, you will assist the Conductor Management Team in maintaining high standards across the Carmarthen Lines network. This diverse role will entail:
The skills you'll need
What else you'll need to know
We're here for our customers, whenever they need to travel which means your shift lengths & patterns will vary – so you'll need to be flexible in your working hours.