Customer Experience Representative - Leeds, United Kingdom - Stiltz Homelifts

Stiltz Homelifts
Stiltz Homelifts
Verified Company
Leeds, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Experience Representative based Guiseley, Leeds

Salary up to £28,000 per annum
We are seeking a Customer Service Representative. Our purpose at Stiltz is to empower people to live life to the fullest in their own homes.

We design, manufacture, and install our industry leading Stiltz Homelifts that restore independence, and bring back the joy of mobility.

It's more than a job, it's about making a real impact

Are you passionate about creating exceptional customer experience? Do you thrive on problem-solving and building genuine connections?


We're on a mission to create exceptional customer journeys, and that's where YOU will come in You'll be the friendly voice behind amazing customer journeys, ensuring every touchpoint is smooth and positive.


Here's what you'll do:


  • Support our awesome

Customer Experience Manager:
Partner on projects to make our customer journeys the absolute best.

  • Champion Teamwork: Collaborate seamlessly with other departments to ensure complaints are resolved swiftly and efficiently.
  • Gather valuable feedback: Attend occasional onsite installations to ensure a smooth experience and learn what matters most to customers.
  • Channel your inner detective: Identify areas for improvement in the customer journey and propose solutions that truly elevate the customer experience.

What we offer:


  • Competitive salary up to £28,000 per year (depending on experience)
  • 25 days holiday (plus statutory) and an extra day off for your birthday
  • Company Bonus Scheme
  • Pension
  • Life Assurance
  • Enhanced Cash Health Scheme
  • Cycle to Work Scheme
  • A genuinely friendly and support team environment

We're looking for someone who:


  • Finds the winwin solutions, ensuring everyone is happy
  • Solves problems with ease, identifies root causes, and implements solutions.
  • Communicates with empathy, compassion and clarity, connects with customers and colleagues through exceptional written and verbal communication.
  • Thrives independently, takes ownership, is selfmotivated and delivers exceptional results.
  • Builds strong relationships, creates connections with both customers and colleagues.

Bonus points if you have:


  • Experience in process mapping and improvement you're great at streamlining systems
  • A background in customer service (phone or facetoface) you understand the customer journey inside and out.

If you're an energetic Customer Service professional, with a drive to make a difference, then join our incredible Customer Experience team
**Ready to join a team that makes a difference? We can't wait to meet you
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