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- Manage and motivate the team to achieve daily output objectives and deliver shift KPIs
- Manage own and plan adjacent shift so that units per man hour (UPMH) meet or exceed the agreed McDonald's budgeted levels
- Establish clear and documented handover from previous shift. Clearly understand issues and achievements from previous shift, with productivity/accuracy/issues documented
- Walk the warehouse with Assistant Operations Shift Manager going off shift, ensuring that hygiene and tidiness are to AIB standards
- Ensure that all staff are trained and competent to carry out tasks assigned to them ensuring a multi-skilled workforce and use the training matrix as the tool to ensure all training is completed in the time allowed. All documentation is must be signed/dated and filled accordingly.
- Ensure all probation reviews/assessments/appraisals are carried out with team as required
- Proactively seek solutions to operational problems, suggesting and implementing change where necessary
- Deputise for Assistant Operations Managers when required.
- Ensure that there is sufficient employee resource both in quality and quantity terms to meet shift KPIs
- Plan, manage and control labour usage to achieve budget productivity levels and financial spend
- Identification and implementation of pertinent, immediate improvement plans to increase utilisation, improve productivity measures and methods
- Plan and monitor individual break times, in conjunction with planned departure and arrivals of product
- Shift preparation planning for adjacent shift, tomorrows shift, and next weeks shift, with due cognisance to forecast/actual volumes, holidays and any long term sick
- Any reasonable request as directed by Operations and/or General Manager
- To ensure daily briefings to team on daily requirements and to regularly update the team on logistics performance issues
- Meet and greet shift. Record attendance, brief as per MBUK briefing template
- Hold daily briefings – providing a format for an open 2 way form of communication between staff and shift management
- Complete Daily Shift Management Reports for review with Assistant Operations Managers
- Implement robust feedback process to relevant internal customers, i.e. customer services, field managers etc.
- Awareness of and compliance with all company policies and legislation
- Management of staff to be compliant with the MBUK values
- Absence management procedures i.e. carry out RTW interviews prior to the individual resuming work, escalating as required
- Arrange and complete all disciplinary/grievance issues
- Ensure compliance with the Working Time Directive
- Working closely with the Health & Safety Team, ensuring compliance with Health & Safety legislation:-
- Ensure full Health and Safety KPI's are met.
- Constantly enforce MBUK clean as you go/QIP/AIB policies.
- Ensure Customer Service requirements are met in full
- Total ownership of accuracy and timely completion of all operational data, while supply relevant evidence of data source, i.e. can be audited.
- Full KPI's are met in particular the agreed credit target with McDonald's
- Innovative approach, forward thinking, able to think 'outside the box' and generate new opportunities for improvement
- A team player and team builder
- Strong attention to detail
- The ability to make good judgments and quick decisions
- Previous management experience in a similar FMCG operation
- Previous experience of MS computer packages to intermediate level
- Good performance management skills
- Previous experience with conducting interviews
- Experience of managing within a union environment - Desirable
- Formal management skills, experience of employment law, and HR processes - Desirable
Warehouse Shift Manager - Basingstoke, United Kingdom - Martin Brower
Description
1 x Warehouse Shift Manager - Full Time, Permanent
Location; Basingstoke
Shift Pattern: 7 days in hours
This is an onsite role at our Basingstoke DC, RG21 6XP
Job Summary
To plan and manage a team of operatives, to achieve daily workload, to pre-determined productivity and service level targets, with total compliance to all legislation appertaining to Health & Safety, Employment Law, EU and company hygiene standards.
Major duties & responsibilities:
Manage the warehouse shift teams
Employee Resource
Communication
Employment Practices
Health and Safety procedures
Customer Service
Profile
Technical competencies