Director of Account Management - Swindon, United Kingdom - Nationwide Building Society

Description

Area Director - Branch Network (South West)

As an Area Director, you'll deliver superior business results and efficiency through the dynamic leadership of teams, managing between 7-8 Senior Branch Managers within a Branch Network Area with ultimate responsibility of circa 200 colleagues.

To inspire, motivate, coach and develop leaders to achieve outstanding performance through your personal leadership and demonstration of the Society's Customer First Behaviours.

And you'll work alongside other Area Directors and Performance Directors across the UK.

This role is within the Branch Network and Retail Services Function. People, Finance, Risk, all Distribution Channels, Operations Planning & Controls, etc) to facilitate effective Area leadership.

Reporting into the Branch Network Director, and working closely with the Performance Director, the role will play a fundamental part in the region's senior management team.

Demonstrate external market awareness, insight and networking to drive high performance and Simply Brilliant Service . Effectively communicate and engage with customers and the general public to achieve accurate complaint management and resolution.

Identify and build relationships within the community to promote the Nationwide brand and support local initiatives in line with the Society's Beacon for Mutual Good goals.

At Nationwide we offer hybrid working wherever possible.

More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least three days per week, If your application is successful, your hiring manager will provide further details on how this works.

You'll deepen and strengthen customer relationships through leading the Beacon for Mutual Good agenda and positively contribute to being the most admired brand in banking for being and doing good within the Area.

You'll be a proactive advocate and leader for change at an area level to support Retail Services to achieve key goals whilst minimising risk, and maximising employee engagement and enablement.

Experience in leading large teams of leaders and remote commercial leadership.
Exemplify and deliver high performance across a balanced scorecard of
metrics within their area, including management of cost/income
supporting and being creative with the people agenda within their area.

It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.

Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.

A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~30 days holiday, pro rata
~ Nationwide is the world's largest building society. As a building society, we're owned by our members – that's our customers who have their current account, mortgage or savings with us.