Delivery Manager - London, United Kingdom - Reply

Description

Delivery Manager

About Open Reply:
Open Reply is the Reply Group company specialising in E-commerce and Digital Experience. We work with clients who are looking to incorporate E-commerce solutions or wanting to migrate from their current platform to something better. As well as our specialist skills in E-commerce and systems integration, we provide the digital transformation wrap that makes your customer journey a delight. Our experience is drawn from consultants working across multiple industries, platforms, and cultures. Working closely with our specialist partners Liferay and Shopware, Open Reply are your tailor-made solution for cutting-edge services that are based on the best of breed across eCommerce, digital, web, apps and flexible platform design.

Role Overview:
As a delivery manager, you will be responsible for delivering every project on time within budget and scope. You will have to demonstrate your background in business skills, management, budgeting, and analysis within complex environments. Delivery managers are skilled at getting the best out of the people and projects that they engage in. They thrive when planning projects and working with project teams. As a key role within the company, you will be trusted to work closely with external clients, leadership teams, and development teams to deliver high-quality results for the company and their clients. Day to day you will be client-facing, liaising with relevant stakeholders to define project scope and objective, developing project plans, budgets, and timelines, measuring project performance, managing client relationships, and performing project risk management.

Responsibilities:

• Ensure a consistent approach to the management of all projects across account services
• Take a proactive approach to problem-solving and ensuring the goals of projects are met
• Lead and coordinate activities across several projects and campaigns as well as between respective teams
• Deliver high-quality output to clients and build a trusted relationship with key stakeholders
• Monitor effectiveness and measure success and failures to feed into continuous improvement
• Maintain good communication with all stakeholders with regular status and risk updates & identify opportunities for business growth, representing the full competency of Open Reply to clients

About the candidate:

• A minimum of a bachelor's degree with a 2:1 classification or above, preferably in IT/Computer Science, or Business Management
• Experience in building, managing and leading a multi-disciplined team and project managing digital, integrated projects and campaigns with multiple stakeholders and specialist service providers
• A recognised project management qualification
• Some technical understanding of how modern technology can be used to enable digital experiences
• Computer skills and literacy with MS Project and Excel

Reply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.