1st Line Support Engineer - Huddersfield, United Kingdom - Kirklees Council

Description

1st Line Support Engineer - Impact Education Multi Academy Trust

1 Organisation 1 Schools Directorate 1 Secondary Schools Service Area 1 Impact Education Central Services Hours 1 Full-time Number of Jobs 1 1 Location(s) 1 Huddersfield and surrounding areas Position type 1 Permanent Grade 1 Scale 4 SCP Salary 1 Actual full time salary £24,294 - £25,979 per annum Advert Wording 1

Kirklees Council are advertising this role on behalf of Impact Education Multi Academy Trust

About us

Impact Education Multi Academy Trust (the Trust) is a well-respected and growing family serving communities within Kirklees and Calderdale. The Trust consists of eight academies including primary, secondary, all-through and alternative provision sectors across Calderdale and Kirklees.

We are a values driven organisation on a mission to improve the life chances of children and young people and improve social mobility for the disadvantaged. We are immensely proud of the staff and students in all of our academies and the fantastic work they do every day. Our shared values and core principles ensure that we are all working together to give our students the education they deserve and are adding value to the communities in which we live and work.

Job Description

The 1st Line Support Engineer role is responsible for providing 1st line support remotely and onsite to our Clients. You will fix what you can and escalate more complex issues to the relevant support channels within the ICT Department following our internal escalation processes and procedures. This role will be primarily based at one of our Secondary Schools, however there will be instances where you will be required to work at our other schools across Kirklees and Calderdale.

Working in a fast-paced environment where no day is the same, the ideal candidate will have experience working as a 1st Line Support Engineer with the ability to build key internal and external relationships.

Main Duties and Responsibilities:

First line Ticket support - Path of Escalation to level 2

User account password resets (where staff cannot self-serve reset)

Lesson and Assembly equipment management

Audio Visual Hall and Classroom troubleshooting

Inventory of Hardware / PCs / Projectors / Laptops / Tablets

Equipment Bookings

Scheduled Projector Maintenance

Endpoint setup and deployment / OS Upgrades / Software Deployments

Website Updates

Digital signage content management

Benefits

All colleagues receive a planned induction to ensure the best start possible. We are also very proud of the professional learning opportunities across our Trust which are part of our Canopy offering. Canopy means professional learning for everybody across Impact trust – whatever your school, whatever your role and whatever your interest. A place which inspires us all to grow and develop and pushes us all to be our professional best. These opportunities vary from ITT Training, NPQ's, HLTA, SEND TA , Wellbeing Champion Apprenticeships and many more. Early Career teachers are supported through a range of networks and have access to fully trained mentors and coaching opportunities.

Colleague Voice and wellbeing is really important to us. Colleagues new to the Trust will be automatically enrolled into our employee benefits platform 'Smart Hive', which provides access to a range of benefits outlined below. We also complete an annual Trust listening survey and our Colleague Ambassadors support the development of action plans to help us work towards our goal of being a Great Place to Work.

Car Benefit Scheme

Cycle to Work Scheme

Employee Assistant Programme (Including LifeWorks health & wellbeing portal & App)

Face-to-face or telephone counselling (also available for immediate family members)

Online Cognitive Behaviour Therapy (CBT) (also available for immediate family members)

Gym and mobile phonediscounts

Retail Discounts Scheme

Desired Criteria

Please refer to the recruitment pack attached.

Essential Criteria

Please refer to the recruitment pack attached.

To apply please go to .

Closing date

03 May 2024, 12:00 PM

Important Information

Job profile/description 1