Counter Fraud Claims Handler - Manchester, United Kingdom - RSA

RSA
RSA
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

This is an exciting opportunity to join the high performing Counter Fraud Unit within the Commercial Claims team based in our Manchester office.


Managing a caseload of Commercial Claims, referred by our operational teams, you will be responsible for the end-to-end handling of a range of claims, investigating liability, negotiating settlement and making decisions on which are allowed to litigate.


Once successful training plans are complete, you will have a hybrid working pattern with a mixture of office & home-based working.


Responsibilities
The Counter Fraud Unit covers the whole Commercial Claims department, Liability Claims and Commercial Property. The Liability Claims department handle liability injury and liability damage claims up to a value of £100,000. The Commercial Property team handle first party property claims.


You will be responsible for reviewing claims referred into the team to determine whether they should be retained for further investigation or not.

Where appropriate you will negotiate settlement of claims, ensuring the best possible outcome for our customers and business.

There is also the opportunity to gain professional qualifications, including Cert CII & above.


Role Requirements

  • Attention to detail and inquisitive nature
  • Experience in achieving & exceeding customer expectations
  • The want to drive improvements for our customers
  • Good stakeholder management & relationship building skills

The Individual

  • Current experience of working in an insurance counter fraud environment
  • Ability to provide market insight into current fraud trends
  • Someone who is always willing to work with & support others
  • Good working knowledge of Microsoft Office

About Us

  • A welcoming, diverse and inclusive culture is an important element for RSA in our bestinclass ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential._
  • Our commitment to diversity is sincere, continually growing and led right from the top._

Our Values

Integrity - Be honest, open and fair. Set high standards. Stand up for what is right.


Respect - Be kind. See diversity as a strength. Be inclusive and collaborate


Customer Driven - Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.


Excellence - Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.


Generosity - Help others. Protect the environment. Make our communities more resilient.


Job Types:
Full-time, Permanent


Benefits:


  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
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