- Lead support and communication analyst which will coordinate follow-the-sun first tier support with our international analysts and our internal customer base.
- Facilitate, track, and provide meaningful insight for Critical Incident Management Plans, Business Continuity Plans, and System Resiliency while working with our international SCIS stakeholders, our international markets, and appropriate partners including but not limited to Martin Brower IT, Reyes Holdings IT Security teams, and Sustainability
- Partner with and support the Supply Chain Integrated Systems Change Authority to ensure risk management and communication plans are in place for key projects, change requests, and contracts
- Track, measure, and provide meaningful and consistent output and reports to monitor Vendor Performance via contract: KPIs and SLAs, expiration, and identifying continuous improvement opportunities. Create and prepare supporting documentation for Executive Business review and facilitation with key strategic vendors
- Provide insight to multiple countries, business units via training, communication, and change management principles, and support supply chain leaders for key operational processes.
- Education in Logistics, Supply Chain and/or International Purchasing
- Proficiency in critical incident management.
- Vendor Performance Management, Key Performance Indicator tracking
- Communication and change management skills with adaptability to flex requirements of a complex matrix environment
- Knowledge of Data, Analytics, and Business Intelligence
- Knowledge of internal and external customer service
- Experience with business continuity plans
- Manages processes, and resources to meet the strategic priorities
- Executes on plans to drive business outcomes
- Seeks to understand the changing needs of the industry
- Demonstrates financial responsibility
- Seeks feedback and responds positively to improve personal effectiveness
- Takes ownership and action on feedback and personal learning goals
- Contributes to a culture of inclusion so everyone can succeed
- Builds relationships and networks across the company and where appropriate, the industry
- Shares feedback constructively with peers
- Seeks opportunities for and delivers continuous improvement
- Continuously improves safety and wellness
- Executes changes effectively, following clear plans and processes
- Is open to, and actively supports change
- Leverages data to make the business case for change or improvement
- Keeps people informed about business results and progress
- Provides clear, consistent, timely, respectful communications
- Actively listens to others
- Is approachable
- Demonstrates organization's values and an environment of openness and inclusion
- Develops relationships built on trust and open communication
- Contributes to and encourages an open exchange of ideas and opinions
- Acts in accordance with the organization's mission, vision, and values
- Holds self accountable and pursues excellence
- Identifies and addresses barriers to success
- Challenges oneself to continuously elevate performance
- Achieves results while upholding ethics, integrity, compliance and company values
- Focuses on the critical priorities including safety and wellbeing
- Influences and collaborates with others to achieve goals and objectives
SCIS Lead Support Analyst - Hemel Hempstead, United Kingdom - Reyes Holdings LLC
Description
1 x SCIS Lead Support Analyst - Full-time, Permanent
Location: Hemel Hempstead
Shift Pattern: Monday to Friday, 37.5 hours per week
Position Summary:
The MB Supply Chain Integration Services (SCIS) global team architects scalable, industry-leading digital solutions to support our markets in driving a collaborative, efficient and transparent supply chain that is robust and resilient in meeting the evolving needs of our customers.
The SCIS Lead Support Analyst, Supply Chain Operations is responsible to define, deploy, and support Global Supply Chain Operation services in the USA, Canada, UK, Ireland, France, ANZ, Latin America, Middle East, Korea. They support the monitoring, support, and execution of global and local supply chain strategies and program as well as facilitating training and change management with appropriate SCIS and business stakeholders.
Position Responsibilities may include, but not limited to:
Required Skills and Experience:
Behavioural Competencies:
Strategic Thinking
Developing Self & Others
Leading Change
Communicating Effectively
Driving Results
This list is not intended to be exhaustive. During the course of your employment the duties of the role may change from time to time to meet changing business circumstances. In the interests of flexibility the Company reserves the right to ask that you perform duties instead of or in addition to your normal duties provided that these duties are reasonable and within your capabilities.