Credit Controller - Chertsey, United Kingdom - Kone

Kone

Verified Company

Chertsey, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Credit Controller
We have an exciting job opportunity for a Credit Controller to join our Chertsey team.

Purpose

The Credit Controller reports to the Service Collection Team Leader and is responsible to carry out KONE's customer credit management activities.

Key responsibilities:

Conducting collection calls in a structured way updating notes in Cora AR
Requesting promises to pay from customers, recording them in Cora AR
Recording invoice disputes in Cora AR
Resolving invoice disputes, to carry out investigation through to root cause resolution and systems or process fix
Record credit note request on the Credit Log
Responsible for issuing copy invoices and other supporting documents and manual statements from Cora AR
Responsible for account reconciliations end to end AR

Performance measures:

Cora open error tasks
Cora AR
Regional Cora cases opened / closed
Regional 90+ and 360+ debt reduction
Regional Bad debt provision reduction
Regional Cash collected as % of total AR by collector
Effectiveness of managing dispute resolution

Skills & Experiences:

Previous working experience as a Credit Controller is essential
Industry / Construction experience is desirable
Service background is desirable
Customer service experience
Good communications in both written & spoken English
CRM, Salesforce is beneficial
User knowledge of SAP is desirable

Sound IT skills

Intermediate Excel (pivot, VLU)
Good knowledge of O2C process
Competent negotiator and influencer
Detail focused

Benefits:
Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Quarterly Bonus, hybrid working.