Credit Controller - Chertsey, United Kingdom - Kone

Kone
Kone
Verified Company
Chertsey, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Credit Controller
We have an exciting job opportunity for a Credit Controller to join our Chertsey team.


Purpose


The Credit Controller reports to the Service Collection Team Leader and is responsible to carry out KONE's customer credit management activities.


Key responsibilities:


  • Conducting collection calls in a structured way updating notes in Cora AR
  • Requesting promises to pay from customers, recording them in Cora AR
  • Recording invoice disputes in Cora AR
  • Resolving invoice disputes, to carry out investigation through to root cause resolution and systems or process fix
  • Record credit note request on the Credit Log
  • Responsible for issuing copy invoices and other supporting documents and manual statements from Cora AR
  • Responsible for account reconciliations end to end AR

Performance measures:


  • Cora open error tasks
  • Cora AR
  • Regional Cora cases opened / closed
  • Regional 90+ and 360+ debt reduction
  • Regional Bad debt provision reduction
  • Regional Cash collected as % of total AR by collector
  • Effectiveness of managing dispute resolution

Skills & Experiences:


  • Previous working experience as a Credit Controller is essential
  • Industry / Construction experience is desirable
  • Service background is desirable
  • Customer service experience
  • Good communications in both written & spoken English
  • CRM, Salesforce is beneficial
  • User knowledge of SAP is desirable


  • Sound IT skills

  • Intermediate Excel (pivot, VLU)
  • Good knowledge of O2C process
  • Competent negotiator and influencer
  • Detail focused

Benefits:
Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Quarterly Bonus, hybrid working.
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