Help Desk Administrator - London, United Kingdom - 1st Step Solutions Ltd

1st Step Solutions Ltd
1st Step Solutions Ltd
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
City of London, London

  • Sector:
Business Support

  • Job type:
Contract

  • Salary:
Up to £13.46 per hour

  • Contact:
Anna-Marie Warren

  • Job ref:
241438_

  • Published:
5 minutes ago

  • Duration:
28/04/2023

  • Expiry date:
  • Startdate:
30/01/2023

  • Consultant:
Anna-Marie Warren

  • Job Summary:
  • Job Title | Help Desk Administrator
  • Location | EC2R 6BH
  • Duration | 3 month contract | Potential for temp to perm
  • Start Date | 30/01/202
  • End Date | 28/04/202
  • Rate | £13.46p/h PAYE + holidays
  • Hours | 40hrs p/w, 5 days p/w | 8am 5pm; hour lunch. Flexible working on offer once learned role.
  • Job Purpose:
  • To provide operational administrative support to contracts manager and onsite team in addition to the effective and efficient operation of the onsite helpdesk.
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Duties:

  • Overall control of computerised maintenance system on sites, which fall under group portfolio.
  • Site asset management.
  • Raise additional work task numbers.
  • Work planning.
  • Coordination of work with onsite building assistants.
  • Organise planned and reactive subcontractors.
  • Distribute additional works to appropriate person.
  • Raise internal requisitions for materials and subcontractors.
  • Work control.
  • Management reports.
  • Produce work in progress reports.
  • Assist in compiling monthly reports for client meetings.
  • Upkeep of management spreadsheets.
  • Issue monthly PPM invoices.
  • Issue additional work and/or material invoices.
  • Assist with compilation of financial spreadsheets.
  • Verification of material and subcontractor invoices.
  • Raise all necessary paperwork to procure subcontract services in line with company policies and contract specific service levels.
  • Raise all necessary paperwork to procure subcontractor reactive attendance as required.
  • Raise all necessary paperwork to procure materials as required.
  • Implement and maintain spreadsheets to control and report on procurement activities.
  • Provide daytoday management of the CAFM system to ensure we meet our contractual obligations.
  • Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times.
  • Proactively liaise with technical staff, engineers, managers and clients/end users (as appropriate) to ensure accurate, relevant and timely communication is maintained at all times.
  • Raise reactive jobs in line with contract/SLA requirements and allocate accordingly.
  • Raise subcontract agreements.
  • Raise PO's.
  • Follow up and close jobs/queries including PPM jobs, ensuring all paperwork is returned and filed.
  • Highlight any additional works and forward reports/quotes to client.
  • Cost logs / paying subcontractors & suppliers.
  • Booking in subcontractors.
  • Requesting RAMS.
  • PPE/uniform, stationery, supplies, materials and tools orders.
  • Provide exemplar customer service to all internal and external stakeholders.
  • Helping with monthly reports.
  • Assisting the Commercial team required e.g., CVR Packs.
  • Helping with quotes/client quote logs.
  • Assist with WIP and debt control.
  • Keeping up with PQQ dates and insurances.
  • Timesheets agency overtime.
  • Support with administration/filing/control of relevant documentation.
  • Anything else deemed reasonably commensurate with grade, as expected by Business Support Manager and Contracts Management.

Education/Skills:

  • Helpdesk knowledge with operational knowledge of M&E maintenance.
  • Able to prioritise workloads and work well under pressure.
  • Good computer skills especially Word and Excel.
  • A working knowledge of PPM systems.
  • Working in a role requiring high volume data input with good numeracy skills.
  • Excellent communication skills both written and verbal.
  • Ability to confidentially deal with clients, managers, engineers and subcontractors.
  • Excellent customer facing skills.
  • Contributing to the success of the team.
  • Flexible approach to work tasks.
  • Positive, cando attitude towards work tasks and Helpdesk team.
  • Previous experience of using a CAFM system.
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