Metering Support Specialist - Warrington, United Kingdom - United Utilities

United Utilities

Verified Company

Warrington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a great opportunity for a Metering Support Specialist to join us.

You will work with and guide the Data Analyst role within the Metering team and the wider operational teams across Developer Services and Metering (DS&M) to create a high performing culture and drive continuous improvements within Metering Delivery to maximise CMex performance and support Data Analysts to achieve an exceptional level of service to the wider business for the metering processes end to end.

You will also assess and evaluate multiple data sources, identifying and resolving complex metering and meter data issues using different IT systems to provide solutions to queries from various departments across the company

Job Accountabilities:

Support performance improvements within the metering team and across DS&M, to identify and drive the continuous improvement of the Metering process's
Support the Metering Lead with the allocation of work to team member
Deputise for the Metering Lead in meetings, reporting, team scrums etc. when required for leave/absence
Provide Metering Lead with regular feedback for team metrics
Support Metering Lead with jeopardy management from workflow dashboards / SLA reporting
Assist Data Analysts with complex queries
Raise work to UUs contractors, liaising with field based staff and interpreting the results and returned technical information
Support the development and assist in delivery of suitable training documentation and guidance
Support with systems testing for IT releases
Build and maintain a good working relationship with our partners in DS&M (Avove metering and Morrison's Utility Services)
Provide guidance for escalated queries and understand when it is appropriate to escalate to managers
Ensure that user guides, process and procedures are kept updated and that all team members know how to use them and understand all content
To reallocate work and maintain the through put of work into the section for all metering process's
Manage Customer Service inc C-MeX and service levels
To support Data Analyst activities when workloads required

Knowledge and Skills:

Able to influence and communicate simply and effectively to embed change in behaviours and habits.
Good understanding of all water industry measures for C-MeX and GSS requirements with the ability to translate strategy into operational activities with compliance being a main focus
Technical knowledge of all aspects of metering and associated equipment
Excellent technical knowledge and understanding of UU systems to support the development and testing of systems
Selfmotivated with the ability to motivate others with a strong performance drive
Analytical skills with the ability to establish logical connections and identify trends and exceptions
Microsoft Office skills in particular Excel for report production, Word, Power Point and SharePoint
Experience of implementing new initiatives, process improvements or driving through process change and new ways of working
Ability to accurately record, interpret, manipulate and present information
Strong customer service / relationship management focus and able to act as UU's champion in this area

We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background.

Closing Date:23/03/23