Italian Speaking E-commerce Customer Associate - Merton, United Kingdom - Vivienne Westwood

Vivienne Westwood
Vivienne Westwood
Verified Company
Merton, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

KEY RESPONSIBILITIES

  • Providing outstanding customer service, liaising directly with customers and clients on all platforms.
  • Maintaining high Customer Service standards, providing helpful assistance and efficient service.
  • Communicating with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customers.
  • Proactively keeping customers informed of enquiry progress with timely updates, assisting with exchanges, returns, cancellations, refunds, or order replacements.
  • Dealing with internal process from start to finish.
  • Processing customer parcels received by Ecommerce, working closely with Warehouse and Logistics on customers' returns and redeliveries,
  • Monitoring and replying to customer queries across all our platforms, tracking customer orders and updates to support customer brand insight and information.

KEY REQUIREMENTS

Knowledge and experience:


  • A minimum of 2 years' experience in an Ecommerce Customer Service environment.
  • Highlevel of multitasking with an element of urgency to support the volumes that can arise.
  • Experience in working with a CRM system is highly advantageous

Fluency in Italian is essential for this role.

Technical skills:


  • Knowledge of Zendesk, Retail Pro, Salesforce Commerce Cloud.
  • Proficient in Microsoft Office Suite.
  • High level IT and analytical skills.

Competencies:


  • Exceptional communicator, with strong interpersonal skills.
  • Team player with a collaborative mind set and enthusiasm.
  • Selfmotivated, able to work independently on set tasks.
  • Excellent organisational skills and time management.
  • Strong analytical, verbal, and written communication skills.


If you think you've got what it takes and would like to join our team as an
Italian speaking E-commerce Customer Service Associate, please click
'Apply' now.

**Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.
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