Executive, Product Consulting - London, United Kingdom - ITV Jobs

ITV Jobs

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Executive - Product Consulting

The Addressable Platform - AdTech Platform

Permanent

Office Location:
London, Hybrid

Closing Date:
Midnight Sunday 15th January 2023

Why you should join us

We connect with millions of people every day, make content they can't get enough of and reflect and shape the world we live inand we do all this through the power of creativity.

We will be a digitally led entertainment and media company that creates and brings brilliant content to audiences, wherever, whenever and however they choose.

About the Division

TAPL, The Addressable Platform, is one of ITV's ad tech platforms and teams, focussed on delivering leading video ad solutions to our agency holding company clients, some of whom are amongst the largest and most innovative in the UK VOD space.

The Product Consulting Executive will work in a team of product consultants to deliver exceptional product outcomes for TAPL's clients.

The team aligns closely with Product Management, taking responsibility for product release notifications, assisting in product delivery of feature requirements and providing feedback from client-facing teams to also drive continuous improvement on the platform itself.

This role entails

You will become a product expert, advising self-service clients and internal users on platform usage and development to drive product adoption and growth.

You will contribute to the development of training programmes that are designed for broad consumption as well as highly customised programmes for customers with special use cases.

You will help to maintain operational oversight for a set of clients, monitoring activity in order to inform best practices and lead on internal operational tasks.

Working closely with your manager and the Account Services team, the Executive will contribute to the development of key client plans, as well as drive optimal platform implementation and software usage.

Key responsibilities:

Assist in the creation and development of professional standard platform training content,
Assist with the running of external training programs and sessions to address specific knowledge gaps and drive full selfservice rollout,
Consult with clients and internal teams, leveraging technical knowledge to help drive productfocused solutions to business challenges,
Build relationships and collaborate extensively with Operational, Product and Commercial teams across the organisation,
Help contribute to the TAPL product roadmap; assist in writing requirements and with user acceptance testing.
Conduct troubleshooting for technical issues and escalate as necessary; serve as a liaison between clients and technical escalation teams until resolution,
Identify issue trends and support senior members of the team in developing client initiatives to address.

To be considered for this opportunity you will need to demonstrate the Minimum role criteria:

Previous experience in a client facing role
Must have a good understanding of Digital Technologies

The Key role criteria is as follows:

Excellent presentation skills,
Aptitude for training and communication skills to meet this,
Ability to maintain workflow and selfprioritise tasks effectively to hit deadlines,
Excellent command of the English language in both a written and verbal arena.
Exemplary communication skills,
Selfstarter, mentally agile, inquisitive, able to work independently to complete work,
Thrives in a team environment,
Highly driven with an energetic attitude,
Solution driven.

_Desired_

Bachelor level degree desired

A leader of flexible working in media and entertainment. ITV's Smart Working enables us all to do brilliant work. It's about agreeing how we work together to deliver our More than TV strategy.

We reach millions of people everyday, that's why having diverse talents and being an organisation where colleagues feel included is crucial to us.

We have various networks who celebrate and support our colleagues. We try to embed an inclusive mindset in everything we do.