Junior Account ManagerJunior Account Manager - England, United Kingdom - Pupil Progress

Description

Pupil Progress provides exam board specific trackers, enabling accurate real-time tracking of student grades across key subjects, topics, and skill areas.

Our pre-built solutions empower educators with data-driven decision-making, supported by comprehensive onboarding, training, and continuous support services, including data uploading.

We seek a dynamic individual with either proven customer success experience or experience as a teacher or teaching leader.

You will be responsible for schools re-subscribing to our service, improving customer adoption and business growth through securing upsells, building lasting relationships and turning customers into product champions.

The individual will be given ample opportunity to define and grow the Customer Success function for Pupil Progress software, developing best practices, processes, retention and growth targets and more.

We are looking for an individual who thrives in a fast paced environment, constantly improving customer relationships, adoption and growth while seeking endless opportunities to grow professionally, this is the position for you

For the right candidate, this is a career-defining opportunity to join us at a critical moment, with the ability to impact education nationally and internationally.

Perform initial on-boarding of accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
Serve as the Pupil Progress expert, providing guidance and addressing challenges on work/ project management and collaboration to customers
Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand use throughout the account
Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
Provide expert customer insight to Product Management, Marketing and Sales on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates in our larger customers, many of which operate at massive scale
Exceed all performance targets, including maintaining high unit renewal rates
Competitive Salary

~ Career progression
~ After induction period, possibility to work from home for part of the week
~1 Additional holiday added for every year served up to five years
~ We believe in execution here at Pupil Progress, working together to problem solve and achieve results.

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