Patient Care Coordinator - Swadlincote, United Kingdom - Newhall Surgery

Description

Job summary

Newhall Surgery is looking for a motivated, empathetic, organised 'people person' with a positive attitude, good listening and communications skills to join our Clinical Administration Team.

Previous experience of working within a medical environment would be advantageous. This is a varied role with much of the work undertaken being of a highly confidential and sensitive nature.

This role involves liaison with patients, carers and external agencies to provide support to our vulnerable patients and those who are needing additional advice and guidance.

This position requires excellent people skills, an understanding of local pathways and support networks; it is a demanding but very rewarding role.

Closing date: 6 May 2024.

Main duties of the job

The successful candidate will be a member of the Clinical Administration team working closely with GPs and external agencies. The post holder will act as a point of contact for patients and carers, answering queries and signposting to relevant local services. They will support the practice with caseload management and identification and will be involved in the coordination of MDT Meetings.

The role will be responsible for various areas of data management including data analysis, auditing, coding and ensuring patient records are correct and up to date.

The role of the Patient Care Coordinator goes beyond administration, requiring engagement with patients and to work within a network of local providers and organisations to ensure patients have access to the care they need.

The post holder would also be the CST, Adult and Children Safeguarding and Palliative Care administration lead and coordinate patient care working alongside multi-disciplinary agencies.

Please see the Job Description & Person specification for more details.

About us

Newhall Surgery has a list size of approximately 11,000 patients. Wehave an active Patient Participation Group and endeavour to liaise well withinthe local community. We are active on Facebook and have good reviews within NHSChoices.

Our clinical staff consists of three GP Partners, four GPs, two Registrars, a Nursing Team, Pharmacy Team and a Health & Wellbeing Coach. We also have committed and professional management, administrative,secretarial and care navigation teams.

We are a friendly Practicewho believe that communication, team working, well-being and learning are vitalto the success of our organisation. We also have two 'get togethers' per yearto help support our internal communication processes and the feeling of'family' within the organisation. The Partners are verysupportive of staff and place a high value on their learning and development

Job responsibilities

The post holder will act as a point of contact for patientsand carers, answering queries and signposting to relevant local services. They will support the practice with caseloadmanagement and identification and will be involved in the coordination of MDTMeetings.

The role will be responsible for various areas of datamanagement including data analysis, auditing, coding and ensuring patientrecords are correct and up to date. Therole of the Patient Care Coordinator goes beyond administration, requiringengagement with patients and to work within a network of local providers andorganisations to ensure patients have access to the care they need.

The post holder would also be the CST, Adult and Children Safeguardingand Palliative Care administration lead and coordinate patient care workingalongside multi-disciplinary agencies.

Please see the attached Job Description and Person Specification for more details.

Qualifications

Essential

Desirable

Experience

Essential

Knowledge & Skills

Essential

Desirable