General Manager - Birmingham, United Kingdom - Kindred Concepts Limited

Description

At F1 Arcade weve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core, for fans and non-fans alike.

F1 Arcade venues provide an immersive, state of the art F1 racing simulation experience, gamified for a mass audience, with best in class hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane OVERVIEW

Attention to detail is at the heart of everything we do, from product choice and menu development to lighting design and music strategy.

As General Manager of an F1 Arcade you will be accountable for upholding an exceptional standard of execution in a high volume, high-energy, high-pressured, activity-based hospitality venue.

A key focus of the role would be recruiting, developing and leading a strong, passionate management team to deliver the F1 Arcade experience as it should be delivered, striving in the pursuit of excellence.

The Birmingham location is a 14,000sqft space site sitting in the heart of the Paradise Scheme, a thriving hub of events spaces, restaurants and cafés in the centre of the city.

Reporting to a Director of Operations, the successful GM would take full responsibility for the launch of this amazing location with 57 full motion simulators an incredible champagne cocktail bar, and open kitchen operation.

KEY RESPONSIBILITIES

Promoting and upholding a positive company culture at all times, ensuring the entire team live and breathe company mission and values.

Ongoing development of management team and departmental heads. Assisting managers with hiring, training and managing the performance of each employee.

Inspire and motivate your team, encouraging each team member to be their best self, with pre-shift briefings and pep talks, regular team meetings and open communication with consistent recognition and rewards.

Developing and managing site P&Ls with full financial accountability.

Keenly managing the commercial side business with a strong focus on driving top line sales by maximizing revenue opportunities with exceptional service throughout the guest journey.

Planning, coordinating and managing all business operations with a clear focus on the agreed Business Objectives.

Working with the Leadership Team to identify both short and long-term strategic commercial goals and developing clear plans to implement them.

Determine resourcing requirements and ensure that the venue team is always in a position of strength and at adequate levels to deliver exceptional hospitality experience on every shift.

Evaluating business processes and systems, to be constantly improving efficiencies in the operation.
Improving internal processes and ensuring the team works together as a cohesive unit.

Ensure there is a prominent senior management presence on shift at all times safeguarding that guest expectations are exceeded, and the guest experience is at the forefront of everyones mind at all times.

NON-NEGOTIABLES
Must demonstrate the three core values of the F1 Arcade team:
Pursuit of Excellence
Conscious Integrity
Positive Energy
Minimum 3 years stable experience at GM level in a high volume, wet led operation
Management experience in a high quality, service driven food operation ? Strong financial acumen with a commercial mind BENEFICIAL SKILLS AND BACKGROUND
Management experience within a competitive socialising or multi-faceted leisure environment
Strong training background
Menu development experience SALARY AND BENEFITS 20% bonus with further 20% stretch bonus
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Professional development TPBN1_UKCT