Customer Service Advisor - Bournemouth, United Kingdom - Real Recruitment Solutions

Description

• The starting salary is £24k moving to 25k after passing 6 months' probation, 20 days holiday, and an additional 1 for your birthday, which increases by 1 year for every year service max out at 5 years.
• Hybrid of 1 day a week home and 4 days office after 3 months which could increase over time.
• Lovely working environment.
• Staff eventsMon
• Fri 08:00 17:00Based in Bournemouth close to public transport routes but with parking either on site or close by this job of Customer Service Administrator would suit a bubbly person with good telephone skills and a keen eye for detail on the admin side of the job.

• Answering operational telephone calls in a professional and timely manner
• Building a rapport with customers and suppliers and managing accounts where needed
• Processing customer orders and liaising with suppliers
• Dealing promptly and efficiently with telephone and email queries from customers and suppliers
• Sourcing alternative ad-hoc services
• Liaising with accounts receivables regarding customer credit card payments
• Producing customer reports
• Performing administrative tasks as required
• Other ad-hoc duties ensuring the smooth running of the customer service department
• Supporting other members of the team when required
• Assisting your colleagues in other departments where required
• Ensuring the quote conversion spreadsheet is up to date
• Administration of contractor pricing, purchase orders and new clients onto the system
• Administration of new suppliers and customers onto system
• Obtaining rates for smaller upcoming projects and containers
• Making notes for sites, clients and supply chain with appropriate information and advising departments on issues
• Supporting new business through supplier sourcing where applicableImmediate interviews offered in Bournemouth for the position of Customer Service Administrator