Airside Coach Driver Nights - Bristol, United Kingdom - OCS Group UK Ltd

OCS Group UK Ltd
OCS Group UK Ltd
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
To ensure the safe transportation and assistance of passengers and flight crew to and from the terminal and aircraft.
To ensure that the OCS safety image is reflected positively through your actions and those of your colleagues.

To ensure all equipment is in good working condition and cleaned on a regular basis in line with the OCS cleaning schedule.

To be an ambassador for the company, living the OCS values of care, safety, trustworthy and expert.
To communicate in a professional manner with customers, airport authorities and colleagues.

Main Duties:

  • Safe transfer of all passengers and crew to and from the terminal and aircraft whilst adhering to SSOW and ensuring the highest level of customer service
  • Informed and aware of the different immigration channels to make sure arrival passengers are directed to the correct channel
  • Ensure timely transportation of passengers and crew to achieve OTP / KPIs / SLAs
  • Is always approachable and helpful when dealing with customers, observing passengers to identify needs and adjust service accordingly
  • Effective and efficient communication with the Operations Supervisor at all times
  • Ensure vehicle checks are completed and recorded prior to usage
  • Accurate recording of tasks on paper based and Avtech systems
  • Ensures equipment is checked for safe usage prior to use.
  • Maintain the cleanliness of vehicles both inside and outside and that they are clear of rubbish
  • Ability to multi skill and drive different vehicles to include Ambulift
  • Assist with the PRM operation when required
Experience / Desired & Essential Qualifications

  • Full UK driving licence
  • Must be able to obtain an airside pass.
  • Previous airport experience is strongly desired
  • Previous customer service experience is essential
  • Previous bus / coach driving is advantageous
  • Excellent customer service and communication skills.
  • Proactive, enthusiastic and a positive approach even when under pressure
  • Selfmotivated and reliable with a conscientious approach and excellent attention to detail.
  • Be able to work efficiently and thoroughly as part of a team.
  • Highest regard for service quality
A PCV LICENCE IS NOT REQUIRED FOR THIS POSITION

What will you get in return?

  • A pension scheme
- to save for the future - eligibility rules apply

  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme 'OCS Stars' monetary rewards given to top performers
  • Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme

  • Long Service Awards
  • Cycle to work scheme
- discounted bicycles

  • Access to our Employee Assistance Programme
  • 247 Wellbeing Support

Why join OCS Group Ltd?

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership.

If you wantto develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities.

We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS.

Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

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