Fleet Services/Guest Relations - United Kingdom - Stornoway Ltd

Description

Fleet Services/Guest Relations – Drive Exceptional Customer Experiences

Join our dynamic team serving the Highlands and Islands

Are you good at making customers happy and have a passion for delivering high quality experiences? Car Hire Hebrides is looking for an enthusiastic Fleet Services & Guest Relations team member in Stornoway. We rent out cars and vans across the Outer Hebrides and Highlands, and we need someone to help our customers have the best experience.

About Our Company

Since 2009, Car Hire Hebrides has been offering great vehicles for rent. We believe in paying fair wages and treating our staff well.

This is a full time position – 40 Hours per week, £24,960/year (£12/hr).

Rota and hours worked will be discussed at the interview stage.

Your Job

As a Fleet Services & Guest Relations team member, you will:

• Deliver high quality vehicle cleaning, preparation and delivery.
• Assist customers with their queries about vehicles, such as features, operation, and safety.
• Make sure our customers have great experiences.
• Acts as the primary point of contact for customers, providing personalised and high-quality customer service.
• Maintain updated knowledge of our services, products, tools, and systems to identify ways to bring value to the team.
• Meet set deadlines and targets, adjusting, learning, and communicating as roadblocks are encountered or new information becomes available.
• Proactively volunteer to own issues on behalf of the team, acting with limited manager oversight, and course-correcting when new information is presented.

What We're Looking For

• Detail-oriented, with a knack for maintaining high standards of cleanliness and presentation.
• Passionate about delivering superior customer service, with a friendly and professional demeanour.
• A proactive problem-solver, adept at managing unexpected challenges and customer queries.
• Excellent communication skills, capable of engaging positively with customers and team members alike.
• Ready to handle different tasks calmly.
• Contribute positively to the team, share knowledge, and respect others.

Why Work With Us?

• 28 days annual leave.
• Enrolment in our Stakeholder Pension scheme.
• A friendly, supportive team environment.
• Opportunities for professional growth and development.
• A full, clean UK driving licence with at least 12 months experience is essential.
• Flexibility and a positive attitude, as our operations run 7 days a week (including shift work).

How to Apply

Join us at Car Hire Hebrides, where every journey matters

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