- To provide advice, guidance and support to members and customers
- To understand customer requirements and address those needs in a clear and concise manner
- To sell associated products and services which meet customers' needs
- To support the delivery of on-line services including the shop and portals
- To support the maintenance and cleansing of all customer data
- To provide positive interventions which add value for customers
- To develop relationships with key business accounts
- To collect and collate customer insights
- Educated to Level 2/GCSE A -C standard or equivalent English Language and Maths
- Experience of working in a multi-product customer-led environment with experience of customer needs analysis and solution development
- Confidence both taking calls and making outbound calls
- Sales experience: ideally B2C sales
- NVQ Level 2 or above in Business Administration
- Experience of working within a professional body within a regulated sector
- Experience of working within the legal sector
- IAG Qualification L2
- Remote working
- Competitive pension scheme
- Generous annual leave allowance
- A health and wellbeing focus
- Continuous development through our dedicated Learning Specialist and in-house Learning Hub
- Relevant high-quality training.
- Ongoing professional development.
- Advocacy for our members and the difference they can make.
Customer Service Executive - Bedford, United Kingdom - CILEX Law School
Description
Customer Service Executive - Remote Working
Are you an experienced provider of excellent customer service, who enjoys dealing promptly and effectively with enquiries, and supporting people on their customer journey? CILEX is offering an exciting opportunity to join our team dedicated to delivering the best possible experience for our members and customers.
Successful candidates will have excellent communication skills, and will know how to listen to and understand complex customer needs and respond to them clearly and efficiently. You will have a passion for providing top-quality service, and will be able to provide advice and guidance to enable enquirers to access the products and services most suited to their requirements in a smooth and frictionless way.
The role
What We're Looking For
The ideal candidate will have the following:
Essential experience:
Desirable experience:
What We Can Offer
Who We Are
The Chartered Institute of Legal Executives (CILEX) is the professional association and governing body for over 17, Chartered Legal Executive Lawyers, paralegals and other legal practitioners. Our role is to enhance the role and standing of Chartered Legal Executives and all our members within the legal profession.
Our Purpose
To develop, support and inspire a highly skilled body of legal professionals and make the UK legal sector more efficient, more representative and better able to serve society.
We do this by innovating to deliver:
Our Website
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We reserve the right to close the vacancy early if a high volume of applications are received, to maintain a positive candidate experience.
This organisation is committed to safeguarding and promoting the welfare of learners and expects all staff to share this commitment. We are dedicated to ensuring that diversity, equality and inclusion are at the heart of our business, and we welcome applications from all backgrounds.