Client Services Senior Administrator - United Kingdom - Rotherwood

Description

Our client based in Bingley is looking to recruit a Customer Service Advisor on a full time, permanent basis.


Duties will include:
Responsibility for incoming and general outgoing post
To enter sales orders received from UK and overseas customers.
To process daily shipments through our ERP system and ship / invoice goods
General administration duties i.e. word, excel, photocopying faxing, laminating

Log and pick up customer complaints through MyCase and ensuring complaints are acknowledged / completed within a timely manner.

To liaise with manufacturing teams to progress orders on customers behalf.
Prepare export documentation / certification relevant to shipments.
Encourage good customer relationships throughout company internally and externally.
Responsible for answering reception and greeting all visitors to site.
Arrange meeting rooms and lunches for visitors including ensuring the visitor coffee machine is well stocked with supplies.
Raise purchase order requisitions for stationary supplies.
To become multifunctional within the Customer Service team to provide cover / or assistance where necessary.
Any other duties within the Customer Service team.


Key requirements:
Good keyboard / typing skills.
Good standard of education, Maths & English GCSE.
Customer Service Experience
Understanding of logistics.
Hours: 37.5 hours per week, Monday to Friday 8.30am 5.00pm, 1 hour lunch break.


Starting salary:
GBP22,000

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