Collection Advisors - Swindon, United Kingdom - Thames Water Utilites

Thames Water Utilites

Verified Company

Swindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Financial Customer Care 'Find out more' Event
New Year, New Career

If you are thinking about a change of career in 2023 and have a passion for customer service, please join our virtual event on
Friday 16th December between
10.30 am to 12.00 pm to find out more about working in our Financial Customer Care team at Thames Water.

This interactive event will give you the opportunity to meet some of the team in Financial Customer Care and speak with our advisors who are helping our customers every day to find out more about why they love working at Thames Water.

What does the team do?

Our customers are at the heart of our business, and we are passionate about everything we do to support our customers, communities, and the environment.

Now, more than ever, our customers need our support to help them organise payment and payment plans to ensure what they pay is affordable and within their means.

Our Financial Customer Care team supports our customers in organising payment for outstanding bills and our
Collections Advisors are the first point of contact for our customers, helping them to resolve billing enquiries and disputes, and giving them the chance to contribute to the success of the department by achieving personal targets and quality measures.

This is a fantastic opportunity to make a difference and you'll be working with like-minded people who have customers at the heart of everything they do.

We're committed to giving you great training and we'll make sure you have everything you need to thrive in this role.

The role of Collections Advisor is a shift-based, hybrid role, working 36 hours a week.

Our Financial Customer Care department is open between the hours of 8 am to 8 pm Monday to Friday and on Saturdays between 8 am to 1 pm.

There is flexibility in the shifts worked and we'll discuss these with you in more detail.

The starting salary for the Collections Advisor is £21,350 and this will increase to £23,000 after you've been in the role for a period of 12 months.

Ideally, you will have the following:

A strong passion for customer service
The ability to support vulnerable and nonvulnerable customers by identifying appropriate arrears solutions
Strong solve problems skills and the ability to support customers who are experiencing financial difficulties
The ability to empathise and listen
Be resilient whilst supporting customers with difficult issues/circumstances
Good IT skills and knowledge of Microsoft Excel, Outlook, and Word
An excellent telephone manner with good written and verbal communication and interpersonal skills to interact with our customers
Be an enthusiastic team player
Be keen to learn and progress
Good listening and problemsolving skills

What's in it for you?

Along with our competitive salaries, our packages include:

An excellent contributory pension
24 days holiday per year increasing to 28 with the length of service
Our referral scheme, where you can receive £750 for helping someone get a permanent position within the company
Wider benefits scheme which includes an annual pay review, and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.

For information on specific roles, we are currently recruiting for please visit our careers page: Thames Water Vacancies