Sales Administrator - Leeds, United Kingdom - Glu Recruit LTD

Glu Recruit LTD

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref:210

Role:
Sales Administrator

Salary:
Up to £25,000 depending on experience

Location:
Leeds

The purpose of the Sales Administrator role is to take responsibility for efficiently handling all inbound enquiries and requests for information that are received from companies.

This role will involve contact with customers and prospects and liaison internally with the team to ensure the enquiry is dealt with, responded to and fielded in the most efficient way possible.

A basic understanding of the product range, the duties of the internal team and the marketplace we operate within are required.

Reporting directly to the Managing Director, you will be a key member of a highly professional and dynamic sales team.

The working environment is often demanding so you will need to be able to prioritise and be totally professional at all times.

Excellent communication skills are essential including an ability to use and communicate across all platforms utilised within thebusiness.

Key responsibilities:

To receive inbound RFI's (request for information) and respond to prospects and customers accordingly
To ensure inbound RFI's are followedup in a timely manner so that they turn into actual enquiries
To ask questions of the customer/prospect skilfully to determine the suitability of an inbound enquiry or RFI and to progress accordingly
To utilise the sales teams' knowledge and resource to answer questions and service the inbound enquiry/RFI accordingly
To manage the new website chat facility once its established
To ensure general enquiries are responded to if fielded to a salesperson
To estimate and quote enquiries
To maintain accurate Pipeline for estimates and quotes
To ensure Pipeline is followed up on in a timely manner consistently
To followup deals within the Pipeline and negotiate to a close

Other duties:

Update and maintain CRM system, and using and advocating internal systems
Identify and advise on practical technical solutions
Build brand recognition and appreciation
Supporting the sales force with general operations to help reach the team's objectives
Taking phone calls from customers
Communicating internally important feedback from customers
Attention to detail and organisational ability
Punctual, disciplined, and selfmotivated
Must possess advanced communication skills
Demonstrate the ability to understand the customer and always act in their best interest
Demonstrate commitment to company values:
Brave
Imaginative
Empathetic
Respectful
Dedicated
Honest
Consistent