Supporter Care Advisor - London, United Kingdom - Macmillan Cancer Support

Description

Join our team of dedicated customer Support Advisers and be a part of something special At Macmillan, we believe in the power of inclusivity and making a positive impact. As a Customer Service Adviser, you'll be at the heart of our mission, providing an exceptional service to people from all walks of life. We welcome diversity and value every voice, ensuring that everyone feels heard and supported.

We are looking to for people who have effective communication skills, excellent customer service which demonstrates empathy, compassion, and warmth.

You will place the supporter at the heart of everything you do while having previous experience of working within an agile environment, achieve KPI targets and adapt to changes quickly and effectively to deliver a first-class experience.

Previous customer service experience is essential and experience of communicating with customers through telephone, e-mail, webchat, and social media is preferred.

About you
We are looking to recruit advisors to provide support to our fundraisers and volunteers in achieving our fundraising goals whilst helping us meet our ambition of reaching and improving the lives of everyone affected by cancer.

Our Supporter Care team offers advice, information, and inspiration to our supporters on all aspects of fundraising and making donations to taking part in an event and volunteer roles such as cheering on our marathon runners or supporting a campaign.

As part of the Supporter Care team, you will be the first point of contact for our supporters, across different communication channels, ranging from phone, webchat, email and social media and will be supporting them every step of the way on their fundraising journey.

With 98% of our income coming from voluntary sources, you will identify the needs of our amazing fundraisers to help them achieve their fundraising goals whilst recognising when they need support from the Macmillan Support Line.

About us
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.