Customer Service Administrator - Trowbridge, United Kingdom - Summit Chairs Limited

Summit Chairs Limited

Verified Company

Trowbridge, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summit Chairs Ltd are looking for a bright and enthusiastic new member for the Sales Office. The Customer Service Administrator role is based in our Trowbridge office and is a full time permanent position.

Responsibilities and Duties

Supporting the sales office with day to day functions of selling our products.
You will deliver excellent customer care and administration whilst liaising with other departments to analyse and resolve customer queries.
Accurately process orders and deal with all aspects of account changes and related customer care.
Maintain excellent knowledge of our portfolio of products and services to understand customer requirements.
Resolving issues and troubleshooting sales orders and enquiries.
Delivering information about a company's offerings for both the Wholesale and Retail part of Summit Chairs and Summit at Home.
Handling customer complaints. Identify opportunities to turn dissatisfies customers into happy customers.
Upholding our Customer Service Standards & measuring service levels through our Key Performance Indicators (KPIs)
Using our business platforms and systems for data entry.
Report regularly to management on all activities relating to the role and daily performance.
Be innovative and forthcoming with ideas in order to improve service to customers.
To work as part of a team in maintaining our customer service KPI's.
12 years customer service experience, although not essential as training is provided.
Accurate with good attention to detail.
Good telephone manner, with a friendly outgoing approach to customer care.
A 'can do' attitude to problem solving.
A friendly, outgoing and positive attitude with a passion for Customer Care, balancing customer needs/expectations with business KPI's.
Excellent time management skills.
Team player with the ability to always portray a positive attitude.
IT Literate
MS Office, Excel, Outlook.

In return we offer

Great working hours 95pm Monday to Friday (37.5 hours a week)
No evenings or weekend working.
The opportunity to join an established and growing team and to develop your career with us.
Free Parking onsite so no parking costs.
Discounts on all of our products.

Benefits: