- Manage the leadership and direction of the local operations team acting as a role model and mentor, implementing NR policies professionally and efficiently.
- As required, undertake the role of Rail Incident Officer (RIO), overseeing that the command structure is set up and lead the coordination of the infrastructure and service restoration activities.
- Liaise with relevant customers internal and external i.e. maintenance and TOC's, FOC's to develop and maintain effective relationships.
- Manage the local operation resources and budgets to deliver the day-to-day train service including during times of perturbation.
- Implement pre-agreed delivery and contingency plans to maximise train performance.
- Support and manage locally the development of local emergency plans, delivering consistency and in line with route requirements.
- Proactively monitor and intervene on proposed maintenance activities in order to deliver train service performance.
- Manage and deliver a controllable Opex budget and work within procurement rules
- Implement and comply with the relevant procedures from the Operations Manual, the Rule Book and applicable elements of OHSM and the SSM
- Manage and deliver the competency assessment processes.
- Manage and direct resources in response to all accidents and incidents affecting infrastructure, in conjunction with our organisation's Control.
- In conjunction with our Control and the Operations Manager, manage and oversee the real time-co-ordination of the Mobile Operations Managers so that they are strategically placed to cover the area in times of service disruption.
- Specify, allocate and maintain vehicles and response equipment. Monitor that the vehicles and response equipment are efficiently specified, allocated, maintained and fit for purpose.
- If competent, work signal boxes as directed.
- Ability to lead, manage and develop people *
- Ability to attain rules and regulations level 2 competency *
- Ability to gain appropriate assessor competence *
- Ability to attain Rail Incident Officer *
- Decision making skills, assertiveness
- Understanding of customer needs and requirements
- Organising and Planning
- Hold full driving license
- Ability to gain appropriate box competencies *
- Understanding financial systems and budgets.
- Commercial awareness
- IT skills in relation to report writing, corporate IM packages.
- General understanding in business improvement processes.
- General understanding of railway industry structure and responsibility.
- Ability to engage in employee relation issues.
- Experience of investigatory skills (Root Cause Analysis)
Operations Manager - London, United Kingdom - DiverseJobsMatter
Description
Job Description
JOB DESCRIPTION
About us
We are a part of a large family serving millions of passengers and freight users throughout the UK every day. Our service impacts millions of people and we strive to become more efficient as we enhance, maintain, and operate our network.
We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues, and protecting safety and wellbeing.
Our colleagues are encouraged to work flexibly as we know that busy lives don't always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
We want to help deliver a railway which is safe, reliable, affordable and that provides great customer service to everyone.
Brief Description
Manage the day to day performance of the local operations team within set resources and budgets, in accordance with company processes and objectives, to provide a professional delivery of operational safety and the train service.
Please Note: This post requires Security vetting. Unless already held the successful applicant for this role will be required to clear security vetting before any offer can be progressed.
About the role
Key Accountabilities:
Job Skills, Experience and Qualifications:
Essential
Desirable