Waste Management Executive - Aylesbury, United Kingdom - Biffa Waste Services

Biffa Waste Services

Verified Company

Aylesbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A fantastic job opportunity is available for someone who wants to kick start their career in an office-based job role with a fantastic team.

Working as part of our dedicated
Customer Service team on a
fixed term contract for 18 months
as a Waste Management Executive **, you will be joining a well-established, fun and energetic organisation where we provide a point of contact for the customer to establish and maintain a high level of customer satisfaction.

Key Responsibilities & Accountabilities:

To be primary contact to respond and resolve customer enquiries, complaints and order requests in a timely, accurate and professional manner
To perform follow up calls on customer enquiries, complaints and orders to assure followthrough, completion and satisfaction
To setup and maintain accurate and timely customer profile for all customer interactions. This includes contacts, orders, service courtesy calls and surveys
To meet agreed daily and weekly customer service centre activity and retention goals
To liaise with other departments within Biffa to resolve issues
To build and develop effective internal and external relationships
To recognise trends and identify and implement service/process improvements/opportunities
To accurately process payment transactions where applicable
To resolve all enquiries and queries effectively and within the service level agreements
To be first point of contact for operational depot assisting with administration and queries

Attitude & Behaviours:

Proactive
Positive attitude
Willingness to learn new skills
Reliable
Able to stay calm under pressure

Skills, Experience and Qualifications:

Customer Service would be advantageous
Ability to manage own workload effectively and efficiently.
Able to communicate effectively in writing and verbally.
Organised, able to plan and prioritise
Able to problem solve

And here's why you'll love it at Biffa.

Salary of £21,000
Working 8.30am 5pm
Fixed Term Contract for 18 months
24 days holiday a year plus Bank Holiday days _and_ the opportunity to buy and sell holiday
Generous pension
Medical and dental scheme
Cycle to work scheme
Retail, leisure and travel discounts
Free parking on site
A robust training and development programme which opens the door to a number of great internal progression opportunities

About Biffa:

Here at Biffa, we have a friendly, open, honest culture that's based on mutual trust and respect. Safety is our number one priority and we look out for each other.

We're very proud of what we do and are continually striving to be better. We listen to our employees and we care about what our employees think. At Biffa, we encourage our people to take responsibility.

You'll have a real opportunity to make a positive contribution to our business, our customers and to the communities in which we operate.

We're committed to helping our people fulfil their potential.

You'll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business.

Biffa - Valuing Difference:

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results.

Biffa is therefore committed to promoting equality and diversity in all areas and places great importance on ensuring it is a diverse and fulfilling place to work.